Chief Customer Officer 在線電子書 pdf 下載 txt下載 epub 下載 mobi 下載 2024

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Jeanne Bliss 作者

John Wiley & Sons Inc

譯者

2006-12 出版日期

302 頁數

202.00元價格

HRD

叢書系列

9780787980948 圖書編碼

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Chief Customer Officer 在線電子書 epub 下載 mobi 下載 pdf 下載 txt 下載 2024

Chief Customer Officer 在線電子書 epub 下載 pdf 下載 mobi 下載 txt 下載 2024

Chief Customer Officer 在線電子書 pdf 下載 txt下載 epub 下載 mobi 下載 2024

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Drawing on her first–hand experience at top companies as diverse as Lands’ End and Microsoft, Jeanne Bliss explains why even great corporations can drift to delivering mediocrity to customers, and she offers a proven solution to break the cycle. Different divisions and departments in corporations can fail to communicate and act as a team—they create silos instead of a superior customer experience. Jeanne Bliss shows in stark detail how profits suffer when businesses focus on their organizational charts and not their customer relationships. This book provides leaders the tools and information they need to overcome organizational inertia and deliver a meaningful customer experience. The author includes diagnostics to determine if a company’s core strengths, metrics, and systems improve or harm customer relationships. With all these tools, leaders can address the organizational challenges they face with an exhaustive review of the Chief Customer Officer role and an evaluation to determine the right solution for their culture and company.

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