Delmar's complete learning system prepares students to become multiskilled medical assistants for the 21st century! This revised full-color administrative medical assisting textbook is part of a dynamic learning system that includes a free administrative skills CD-ROM bound in the text; a separate workbook; and instructor support materials. Together, these learning tools integrate essential and advanced competencies set forth by the AAMA's Role Delineation Study, emphasizing interpersonal communications and changes in the health care setting. The entire learning system is complemented by real-life characters and scenarios from the field of medical assisting-a feature not found in any other text! New to the Second Edition All procedures grouped at the end of chapters for easier accessibility Increased number of case studies for critical thinking skills Web activities at the end of each chapter Psychological tip box in each chapter reflecting CAAHEP mandates Skills CD-ROM provides varied activities in all front office functions Other Outstanding Features Full-color illustrations and photographs throughout reinforce chapter content and provide visual emphasis "How to Use This Book" and "How to Use the Skills CD-ROM" sections help you understand the structure of the learning system All appropriate chapters include key terms, chapter outlines, objectives, role delineation components, real-life scenarios, patient teaching tips, step-by-step procedures, case studies, and review questions Icons highlight important topics such as computers, managed care, safety, cultural issues, and infection control