Consumer Voice and Choice in Long-term Care 在线电子书 pdf 下载 txt下载 epub 下载 mobi 下载 2024

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Kunkel, Suzanne R., Ph.D. (EDT)/ Wellin, Valerie (EDT) 作者

Springer Pub Co

译者

2006-6 出版日期

200 页数

$ 73.45 价格

HRD

丛书系列

9780826102102 图书编码

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Consumer Voice and Choice in Long-term Care 在线电子书 epub 下载 mobi 下载 pdf 下载 txt 下载 2024

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IMPROVE LONG-TERM CARE WITH NEW CUSTOMER PARTICIPATION METHODS Providing clear guidance on how to apply new customer satisfaction models to the quality of long-term care, this collection reviews how consumers contribute to, and assist in, the management of their own long-term care. The latest issues and ideas are provided for the following aspects of research and management: Development and Planning Strategies Consumer Satisfaction Measurement Models Consumer Satisfaction and Quality Improvement Models Development of Case Management Guidelines From reviewing the important factors and challenges that influence consumer choice to exploring the approaches required to evaluate needs, preferences, and perspectives, this new and valuable resource is a must-have reference for the improvement of long-term care in both the institutional and community settings.

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