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Woods, Robert H. (EDT)/ Ninemeier, Jack D./ Hayes, David K./ Austin, Michele A. 作者

Prentice Hall

译者

2006-2 出版日期

704 页数

$ 125.88 价格

HRD

丛书系列

9780131700697 图书编码

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Professional Front Office Management 在线电子书 epub 下载 mobi 下载 pdf 下载 txt 下载 2024

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Appropriate for the Front Office Operations or Front Desk Operations course in Hospitality Management departments. The text details policies and procedures that address the department's critical role of serving guests, coordinating employee communication and utilizing technology to benefit guests, staff and owners. The front office is the "hub" of the property's communications and operations systems and usually the first point of contact for a hotel guest.

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