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Glanz, Barbara A. 作者

McGraw-Hill

译者

2007-3 出版日期

198 页数

$ 21.41 价格

Pap

丛书系列

9780071484213 图书编码

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发表于2024-11-24

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Care Packages for Your Customers 在线电子书 epub 下载 mobi 下载 pdf 下载 txt 下载 2024

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CARE to build a customer-focused company! Are you building enough customer loyalty in your organization? CARE Packages for Your Customers gives you 52 proven, actionable ideas for providing extraordinary service, increasing sales, and ensuring continual business success. By implementing one technique per week, you'll deliver a complete CARE package of exceptional customer service. Providing examples of each technique and tips for successful implementation, this solution-oriented tool also includes Self-assessments, brainstorming exercises, checklists, and worksheets Real-life examples of how companies create enhanced customer experiences Helpful "how-to" tips on obtaining customer feedback, organizing employee focus groups, and boosting employee performance Time-tested strategies for doing business, such as The Five Loyalty Builders and The Eleven Rules for Good Listening

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