Delighting Your Customers 在线电子书 pdf 下载 txt下载 epub 下载 mobi 下载 2024

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Owton, Avril 作者

Consortium Book Sales & Dist

译者

2007-9 出版日期

176 页数

$ 14.63 价格

Pap

丛书系列

9780713675429 图书编码

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发表于2024-09-09

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Delighting Your Customers 在线电子书 epub 下载 mobi 下载 pdf 下载 txt 下载 2024

Delighting Your Customers 在线电子书 pdf 下载 txt下载 epub 下载 mobi 下载 2024

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The Business on a Shoestring series helps small business owners grow their business imaginatively, effectively and without spending a fortune. Aimed at entrepreneurs with plenty of vision and commitment but not a lot of cash, each book is packed with ideas that really work, real-life examples, step-by-step advice and sources of further information. Your relationship with your customers is probably one of the most important you'll ever have. No business can survive without them, but reaching customers in the first place is a big challenge for small companies. This book offers invaluable advice on: Understanding your customers; Asking for feedback...and learning from it; Creating a customer service strategy; Hiring the right people; Setting up and implementing complaint processes; Adding a personal touch; Being creative...But making sure you can deliver; Learning from your competitors. 'brimming with customer with customer service delights, covering everything from understanding your customers' expectations to handling their complaints.' Management Today

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