Delighting Your Customers 在線電子書 pdf 下載 txt下載 epub 下載 mobi 下載 2024

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Owton, Avril 作者

Consortium Book Sales & Dist

譯者

2007-9 出版日期

176 頁數

$ 14.63 價格

Pap

叢書系列

9780713675429 圖書編碼

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發表於2024-08-06

Delighting Your Customers 在線電子書 epub 下載 mobi 下載 pdf 下載 txt 下載 2024

Delighting Your Customers 在線電子書 epub 下載 pdf 下載 mobi 下載 txt 下載 2024

Delighting Your Customers 在線電子書 pdf 下載 txt下載 epub 下載 mobi 下載 2024

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Delighting Your Customers 在線電子書 pdf 下載 txt下載 epub 下載 mobi 在線電子書下載

Delighting Your Customers 在線電子書圖書描述

The Business on a Shoestring series helps small business owners grow their business imaginatively, effectively and without spending a fortune. Aimed at entrepreneurs with plenty of vision and commitment but not a lot of cash, each book is packed with ideas that really work, real-life examples, step-by-step advice and sources of further information. Your relationship with your customers is probably one of the most important you'll ever have. No business can survive without them, but reaching customers in the first place is a big challenge for small companies. This book offers invaluable advice on: Understanding your customers; Asking for feedback...and learning from it; Creating a customer service strategy; Hiring the right people; Setting up and implementing complaint processes; Adding a personal touch; Being creative...But making sure you can deliver; Learning from your competitors. 'brimming with customer with customer service delights, covering everything from understanding your customers' expectations to handling their complaints.' Management Today

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