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Knock Your Socks Off Answers 在线电子书 pdf 下载 txt下载 epub 下载 mobi 下载 2024

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Anderson, Kristin/ Zemke, Ron 作者

Amacom Books

译者

1995-9 出版日期

176 页数

148.00元价格

Pap

丛书系列

9780814478844 图书编码

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发表于2024-09-23

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Knock Your Socks Off Answers 在线电子书 epub 下载 mobi 下载 pdf 下载 txt 下载 2024

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Knock Your Socks Off Answers 在线电子书图书描述

This humorous sequel to "Delivering Knock Your Socks Off Service" shows customer service providers how to deliver superior service under fire and field tough customer questions with ease. By dissecting actual customer service questions and challenges, the book enables service providers to deliver excellent service in any difficult customer situation. The reader discovers how to: interpret the wants, needs, attitudes and fears implicit in customer questions, and provide real benefits, not just a snappy retort; acquire finesse in negotiating win-win solutions; succeed in those questions that have no easy answers; and allow the customer to feel in control of the situation, even when the customer is wrong.

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