Knock Your Socks Off Answers

Knock Your Socks Off Answers pdf epub mobi txt 电子书 下载 2025

出版者:Amacom Books
作者:Anderson, Kristin/ Zemke, Ron
出品人:
页数:176
译者:
出版时间:1995-9
价格:148.00元
装帧:Pap
isbn号码:9780814478844
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This humorous sequel to "Delivering Knock Your Socks Off Service" shows customer service providers how to deliver superior service under fire and field tough customer questions with ease. By dissecting actual customer service questions and challenges, the book enables service providers to deliver excellent service in any difficult customer situation. The reader discovers how to: interpret the wants, needs, attitudes and fears implicit in customer questions, and provide real benefits, not just a snappy retort; acquire finesse in negotiating win-win solutions; succeed in those questions that have no easy answers; and allow the customer to feel in control of the situation, even when the customer is wrong.

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