Customer Relationship Management in Electronic Markets 在线电子书 pdf 下载 txt下载 epub 下载 mobi 下载 2024

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Iyer, Gopalkrishnan R. (EDT)/ Bejou, David (EDT) 作者

Haworth Pr Inc

译者

2004-4 出版日期

113 页数

$ 67.74 价格

Pap

丛书系列

9780789019455 图书编码

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Customer Relationship Management in Electronic Markets 在线电子书 epub 下载 mobi 下载 pdf 下载 txt 下载 2024

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Edited by two experts in the fields of business and marketing, Customer Relationship Management in Electronic Markets is designed to help build Internet relationships that lead to customer retention and long-term loyalty. This title will help to offer customers the benefits they seek in the virtual marketplace and serve their best interests. Examining Web sites, e-mail, data mining, and other technology, this valuable tool can help attract and keep the customers who will be the most profitable for your. Despite many predictions that electronic marketing would create high profits for lower costs, many businesses have been discouraged by low yields due to ineffectual methods of obtaining and maintaining customers. Customer Relationship Management in Electronic Markets provides multiple frameworks, strategies, and techniques around which to organize electronic marketing plans. It describes how to calculate trends, predict customer loss and gain, and prevent dissolution through analysis of the customer's ever-changing needs. This volume also utilizes examples of real successful companies that have used the Internet to the fullest extent, like Staples, Dell, and Amazon.com. Customer Relationship Management in Electronic Markets is an excellent resource for individuals engaged in any aspect of business relationships, from customer service managers, consultants and corporate trainers in marketing, to owners of major corporations, online businesses and entrepreneurs, and students in the field.

Customer Relationship Management in Electronic Markets 在线电子书下载 mobi epub pdf txt 在线电子书下载

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