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Funeral Home Customer Service A–Z 在线电子书 pdf 下载 txt下载 epub 下载 mobi 下载 2024

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Alan D. D. Wolfelt 作者

Companion Press

译者

2005-4-1 出版日期

252 页数

GBP 16.46 价格

Paperback

丛书系列

9781879651449 图书编码

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发表于2024-09-07

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Funeral Home Customer Service A–Z 在线电子书 epub 下载 mobi 下载 pdf 下载 txt 下载 2024

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Funeral Home Customer Service A–Z 在线电子书图书描述

From personalising memorials and visitations to aftercare for the bereaved, this thoughtful manual helps owners and staff of funeral homes and cemeteries better understand their customers and the special needs in tending to the grieving and burial process. Explaining the evolution and prospects of today's 'experience economy' customer, this motivational resource offers practical guidance for exceeding expectations and provides suggestions for service issues particular to funeral homes, such as first impressions, telephone skills, competition, and arrangements. With the more than 70 issues addressed, funeral professionals will be able to meet and exceed the sensitive necessities of families in pain.

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