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Improving Tourism and Hospitality Services 在線電子書 pdf 下載 txt下載 epub 下載 mobi 下載 2024

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Laws, Eric 編作者

Oxford Univ Pr

譯者

2004-10 出版日期

224 頁數

$ 62.15 價格

Pap

叢書系列

9780851999951 圖書編碼

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發表於2024-11-10

Improving Tourism and Hospitality Services 在線電子書 epub 下載 mobi 下載 pdf 下載 txt 下載 2024

Improving Tourism and Hospitality Services 在線電子書 epub 下載 pdf 下載 mobi 下載 txt 下載 2024

Improving Tourism and Hospitality Services 在線電子書 pdf 下載 txt下載 epub 下載 mobi 下載 2024

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Improving Tourism and Hospitality Services 在線電子書 pdf 下載 txt下載 epub 下載 mobi 在線電子書下載

Improving Tourism and Hospitality Services 在線電子書圖書描述

Consumer satisfaction is a key issue for all those involved in tourism and hospitality services. Through a multitude of case studies this book explores the challenges of managing tourism and hospitality businesses in order to produce maximum customer satisfaction. It outlines the various frameworks available for the study of tourist satisfaction, before examining service delivery systems and definitions of quality. It then discusses the role that marketing can play in tourism and hospitality services, and the ways in which hospitality and tourism services can be improved. The book contains examples of customer dissatisfaction, and examples of organisations that have succeeded in providing profitable services with high levels of customer loyalty.

Improving Tourism and Hospitality Services 在線電子書下載 mobi epub pdf txt 在線電子書下載

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