The New Gold Standard 在线电子书 pdf 下载 txt下载 epub 下载 mobi 下载 2024


The New Gold Standard

简体网页||繁体网页
Joseph Michelli 作者
McGraw-Hill
译者
2008-06-13 出版日期
284 页数
244.00元 价格
Hardcover
丛书系列
9780071548335 图书编码

The New Gold Standard 在线电子书 图书标签: 管理学  管理  商业  企业文化  HTM  CEO一生必讀   


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发表于2024-11-05


The New Gold Standard 在线电子书 epub 下载 mobi 下载 pdf 下载 txt 下载 2024

The New Gold Standard 在线电子书 epub 下载 mobi 下载 pdf 下载 txt 下载 2024

The New Gold Standard 在线电子书 pdf 下载 txt下载 epub 下载 mobi 下载 2024



The New Gold Standard 在线电子书 用户评价

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A ‘’Wow’’ Book!

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Discover the secrets of world-class leadership! When it comes to refined service and exquisite hospitality, one name stands high above the rest: The Ritz-Carlton Hotel Company With ceaseless attention to every luxurious detail, the company has set the bar for creating memorable customer experiences in world-class settings Now, for the first time, the leadership secrets behind the company's extraordinary success are revealed The New Gold Standard takes you on an exclusive tour behind the scenes of The Ritz-Carlton Hotel Company Granted unprecedented access to the company's executives, staff, and its award-winning Leadership Center training facilities, bestselling author Joseph Michelli explored every level of leadership within the organization He emerged with the key principles leaders at any company can use to provide a customer experience unlike any other, such as: Understanding the ever-evolving needs of customers Empowering employees by treating them with the utmost respect Antic...

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狮与冠的传奇 我看了好久真的好难看懂,但是还是啃完了。即使被万豪收购,但是Ritz Carlton一直作为一个独立的案例存在于各种酒店管理的书中,可见其标杆地位。。

评分

狮与冠的传奇 我看了好久真的好难看懂,但是还是啃完了。即使被万豪收购,但是Ritz Carlton一直作为一个独立的案例存在于各种酒店管理的书中,可见其标杆地位。。

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A ‘’Wow’’ Book!

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Discover the secrets of world-class leadership! . . When it comes to refined service and exquisite hospitality, one name stands high above the rest: The Ritz-Carlton Hotel Company. With ceaseless attention to every luxurious detail, the company has set the bar for creating memorable customer experiences in world-class settings. Now, for the first time, the leadership secrets behind the company's extraordinary success are revealed. . . The New Gold Standard takes you on an exclusive tour behind the scenes of The Ritz-Carlton Hotel Company. Granted unprecedented access to the company's executives, staff, and its award-winning Leadership Center training facilities, bestselling author Joseph Michelli explored every level of leadership within the organization. He emerged with the key principles leaders at any company can use to provide a customer experience unlike any other, such as: . . Understanding the ever-evolving needs of customers. Empowering employees by treating them with the utmost respect. Anticipating customers' unexpressed needs and concerns. Developing and conducting an unsurpassed training regimen . . Sharing engaging stories from the company's employees--from the corporate office and hotels around the globe--Michelli describes the innovative methods the company uses to create peerless guest experiences and explains how it constantly hones and improves them. . . The New Gold Standard weaves practical how-to advice, proven leadership tools, and the wisdom of experts to help you create and embed superior customer-service principles, processes, and practices in your own organization. .

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