Effective performance communication is critical to business success. It supports customer relations, quick response, and productive work. It leads to faster management of change and the creation of a work climate that can support performance. It also links individuals to business goals and each other. On-the-Level spells out proven methods for success which are based on the authors 45 years of work and management consulting in organizations around the world. This best-selling book has been thouroughly revised and updated, incorporating the newest developments in the field of performance appraisal. On-the-Level is designed to help everyone in and around the workplace to plan and execute more effective and less fearful face-to-face communication. It shows how and why face-to-face, spontaneous discussions are key to continuous improvement and business success. The approach described in the book is effective in goal-setting, feedback and performance review, and development planning situations.
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