Freedom from Command & Control 在线电子书 pdf 下载 txt下载 epub 下载 mobi 下载 2024

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Seddon, John 作者

Productivity Press

译者

2005-8 出版日期

238 页数

401.00元价格

Paperback

丛书系列

9781563273278 图书编码

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发表于2024-11-24

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Freedom from Command & Control 在线电子书 epub 下载 mobi 下载 pdf 下载 txt 下载 2024

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"Command and Control is failing us. There is a better way to design and manage work - a better way to make work work - but it remains unknown to the vast majority of managers."

An adherent of the Toyota Production System, John Seddon explains how traditional top-down decision making within service organizations leads to managers who are detached from employees and remote from operations. He demonstrates that decision-making based on purpose-related measures (such as putting customers first and improving services) can help managers reconnect with operations, see waste, and exploit opportunities for improvement. Through extensive case material, he differentiates between command and control and systems thinking and illustrates how the latter leads to improved service, revenues, and staff morale. He also posits that the service industry is fundamentally different from manufacturing, and shows how Toyota production principles must be transformed for application in service organizations.

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