Quality Management for Organizational Excellence 在线电子书 pdf 下载 txt下载 epub 下载 mobi 下载 2024

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David L. Goetsch 作者

Pearson

译者

2008-12-30 出版日期

672 页数

GBP 113.99 价格

Hardcover

丛书系列

9780135019672 图书编码

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发表于2024-09-20

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Quality Management for Organizational Excellence 在线电子书 epub 下载 mobi 下载 pdf 下载 txt 下载 2024

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Quality Management for Organizational Excellence 在线电子书图书描述

This book features a straightforward, practical look at applying the theories and principles of total quality in the real world. Current and comprehensive, it covers every aspect of total quality -- including several that receive little or no attention in other total quality books — helpingprofessionals understand that in order to compete in the global arena, businesses must achieve consistent peak performance, continual improvement, and maximum competitiveness. The sixth edition has been updated to include coverage of Lean and Lean Six Sigma. Key topics covered include global competitiveness; strategic management; ethics and corporate social responsibility; partnering and strategic alliances; quality culture; customer satisfaction and retention; employee empowerment; leadership; teamwork; communication; education and training; overcoming negativity; the ISO 9000 quality management system; tools and techniques; and implementing total quality management.

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