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Who's Your Gladys? 在线电子书 pdf 下载 txt下载 epub 下载 mobi 下载 2025

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Suttle, Marilyn/ Vest, Lori Jo 作者

译者

2009-8 出版日期

240 页数

$ 25.93 价格

丛书系列

9780814414392 图书编码

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发表于2025-06-01

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Who's Your Gladys? 在线电子书 epub 下载 mobi 下载 pdf 下载 txt 下载 2025

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Every customer oriented business has its own Gladys; someone who demands more than most companies are able or willing to give, one who pushes front line service representatives' buttons, one who requires a higher degree of skill to manage. One who let's just say it can be difficult. Yet how is it that some businesses prove able not only to satisfy their 'Gladys', but turn her into one of their most loyal, utterly pleased customers? Filled with inspiring real-life case studies, "Who's Your Gladys?" reveals how large and small companies from a variety of industries avoid creating difficult customers in the first place.

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