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Automotive Service Management 在线电子书 pdf 下载 txt下载 epub 下载 mobi 下载 2024

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Rezin, Andrew 作者

译者

2008-1 出版日期

400 页数

$ 124.30 价格

丛书系列

9780131998636 图书编码

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发表于2024-11-26

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Automotive Service Management 在线电子书 epub 下载 mobi 下载 pdf 下载 txt 下载 2024

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Automotive Service Management 在线电子书图书描述

For courses in Automotive Service Management. Unique in approach, this book provides a broad range of coverage--going from foundational principles for beginners to case studies and practical tips for veterans. It addresses 30 different topics that are essential skills for today's service managers--including customer relations, legal issues, safety, marketing and merchandising. Written in a conversational tone, each topic combines a base of the underlying management theory with real-world examples and case studies to engage the learner in applying these principles. Chapters include brief quizzes, key terms and chapter objectives designed to help readers learn the skills required to effectively supervise in the automotive service industry.

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