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The Service Providers 在线电子书 pdf 下载 txt下载 epub 下载 mobi 下载 2024

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Yagil, Dana 作者

译者

2008-6 出版日期

248 页数

$ 118.65 价格

丛书系列

9780230514973 图书编码

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发表于2024-11-13

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The Service Providers 在线电子书 epub 下载 mobi 下载 pdf 下载 txt 下载 2024

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The success of service organizations ultimately depends on employees in customer service roles; their performance affects customer satisfaction and loyalty. However, despite the growth in the number of studies which have explored issues relating to service providers, no book has so far integrated the knowledge regarding customer contact employees. The Service Providers is designed to fill the gap by discussing distinctive issues relevant to service providers, while linking them to extant research on customers and service in organisations. Integrating theory and research, it looks at factors that determine the performance of service providers, applies models of social psychology and organizational behavior to the analysis of the service role and points to important managerial implications.

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