Scott McKain's experience as vice chairman of a rapidly growing $100 million organization, and his client relationships with the world's leading organizations, have convinced him that there is a stunning difference between what customers want and what most organizations offer. This widening gulf creates dissatisfaction, distrust, and-worst of all for any business-disloyalty.
What customers really want today is a superior client experience. Sure, they want good service, a good product, and a good price. But what creates client loyalty is the connection created by organizations through the use of these elements along with personalization, differentiation, and emotion.
length: (cm)23.9 width:(cm)16.1
具体描述
读后感
客户像女人一样，听听Spices Girl Wana Be。 你就知道要发现客户真正的需求是多么的简单和困难。
评分客户像女人一样，听听Spices Girl Wana Be。 你就知道要发现客户真正的需求是多么的简单和困难。
评分客户像女人一样，听听Spices Girl Wana Be。 你就知道要发现客户真正的需求是多么的简单和困难。
评分客户像女人一样，听听Spices Girl Wana Be。 你就知道要发现客户真正的需求是多么的简单和困难。
评分客户像女人一样，听听Spices Girl Wana Be。 你就知道要发现客户真正的需求是多么的简单和困难。
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评分个人认为非常不错的书
评分个人认为非常不错的书
评分个人认为非常不错的书
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