"Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans." This, in a nutshell, is the advice given to a new Area Manager on his first day--in an extraordinary business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottom-line results. Written in the parable style of The One Minute Manager, Raving Fans uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month. America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans.
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Easy read，但明明50页都嫌多的内容扯了132页不是浪费时间吗？！而且好多情节都让人看得有点尴尬……会读这本书是因为公司要求，然后来豆瓣看了才发现这书居然是1993年出版的！
评分Ken Blanchard系列书中最平淡的一本。
评分Ken Blanchard系列书中最平淡的一本。
评分Easy read，但明明50页都嫌多的内容扯了132页不是浪费时间吗？！而且好多情节都让人看得有点尴尬……会读这本书是因为公司要求，然后来豆瓣看了才发现这书居然是1993年出版的！
评分Easy read，但明明50页都嫌多的内容扯了132页不是浪费时间吗？！而且好多情节都让人看得有点尴尬……会读这本书是因为公司要求，然后来豆瓣看了才发现这书居然是1993年出版的！
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