B2b Brand Management

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出版者:Springer Verlag
作者:Philip Koter
出品人:
页数:357
译者:
出版时间:2006
价格:$49.95
装帧:HRD
isbn号码:9783540253600
丛书系列:
图书标签:
  • 营销
  • 经济管理
  • B2B品牌管理
  • PhilipKoter
  • Management
  • B2B
  • 英文原版
  • 经济学
  • B2B
  • 品牌管理
  • 企业战略
  • 市场定位
  • 品牌价值
  • 竞争分析
  • 消费者洞察
  • 数字化转型
  • 品牌传播
  • 品牌形象
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具体描述

Editorial Reviews

Review

From the reviews:

"Just received my copy of B2B Brand Management - what a beautiful piece of work! Thank you for this advancement to our practice! (Ralph A. Oliva, Executive Director, Institute for the Study of Business Markets Professor of Marketing, Smeal College of Business, Penn State University)

"Proliferation of similar products, increasing complexity of customer needs (moving from stand-alone products to solutions), and high price pressures will force b2b marketers to focus on brand building. If you are a b2b marketer already thinking along those lines, then this book is the weightiest corroboration you could have asked for." (TMCnet, October 2006)

"When it comes to marketing, there is no name bigger than Phillip Kotler. In this book, co-authored with Professor Waldemar Pfoertsch, Kotler makes a case for brand management in business-to-business (b2b) marketing as well. The core proposition in the book is that in the new globalized world being known rather than being one of many is the need of the hour. How does branding help in overcoming challenges? The authors offer a huge list-it helps with differentiation ." (Business Today, October, 2006)

Book Description

As products become increasingly similar, companies are turning to branding as a way to create a preference for their offerings. Branding has been the essential factor in the success of well-known consumer goods such as Coca Cola, McDonald's, Kodak, and Mercedes. In fact, these brands are worth many times more than the book value of the property used to make these brands.

Now it is time for more industrial companies to start using branding in a sophisticated way. Some industrial companies have led the way... Caterpillar, DuPont, Siemens, GE. But industrial companies must understand that branding goes far beyond building names for a set of offerings. Branding is about promising that the company's offering will create and deliver a certain level of performance. The promise behind the brand becomes the motivating force for all the activities of the company and its partners. Thus if Motorola promises six sigma quality, then everyone at Motorola is driven to create and deliver this level of performance.

Thus branding is the road that a company must travel to define what it wants to be excellent at and how its offerings differ from competitors. Branding is the outward expression of the company's earlier decisions on positioning its products and articulating its value propositions to buyers. When branding works, the sales people enter the offices of customers already well-known and respected who stand ready to give them a hearing.

Our book is one of the first to probe deeply into the art and science of branding industrial products. We provide the concepts, the theory, and dozens of cases illustrating the successful branding of industrial goods.

B2B Brand Management: Navigating the Complex Landscape of Business-to-Business Branding In today's interconnected global economy, the ability of a business to effectively manage its brand in the business-to-business (B2B) sphere is no longer a luxury, but a fundamental necessity for sustained growth and competitive advantage. This comprehensive exploration delves into the intricate world of B2B brand management, offering actionable strategies and insightful perspectives for professionals seeking to build, nurture, and amplify their organizational identity in a market characterized by sophisticated decision-makers, long sales cycles, and multi-stakeholder relationships. At its core, B2B branding transcends mere logo design or catchy slogans. It is a holistic approach that encompasses the entire customer journey, from initial awareness and consideration to post-purchase loyalty and advocacy. This book dissects the unique challenges and opportunities inherent in B2B branding, recognizing that the target audience is not a homogenous mass, but rather a diverse group of professionals, each with specific needs, motivations, and evaluation criteria. Understanding these nuances is paramount to crafting a brand message that resonates and builds trust. We begin by laying the groundwork for a robust B2B brand strategy, emphasizing the critical importance of defining a clear brand purpose and articulating a compelling value proposition. This involves a deep dive into market research, competitive analysis, and understanding the evolving needs of target industries and customer segments. The book guides readers through the process of identifying key differentiators and translating them into a distinct brand essence that sets them apart in a crowded marketplace. A significant portion of this work is dedicated to the strategic development of brand identity. This includes not only the visual elements such as logos, color palettes, and typography, but also the verbal identity – the brand voice, tone, and messaging. We explore how to create a consistent and memorable brand experience across all touchpoints, from website design and marketing collateral to sales presentations and customer service interactions. The emphasis is on authenticity and alignment, ensuring that every aspect of the brand reflects the company's core values and promises. The book then shifts its focus to the critical realm of brand implementation and activation. This involves translating the strategic brand framework into tangible marketing and communication initiatives. We examine various channels and tactics, including digital marketing, content marketing, public relations, trade shows, and sales enablement, highlighting how each can be leveraged to strengthen brand presence and build meaningful connections with target audiences. The importance of a well-defined content strategy, designed to educate, inform, and engage, is thoroughly explored, recognizing that B2B buyers are often seeking solutions and expertise. Furthermore, the complexities of stakeholder management within the B2B environment are a key consideration. This book acknowledges that brand perception is shaped not only by direct customer interactions but also by the opinions and experiences of partners, influencers, employees, and even competitors. Strategies for cultivating strong relationships with these diverse groups and ensuring internal brand alignment are presented, underscoring the idea that employees are often the most powerful brand ambassadors. Measuring brand performance and demonstrating ROI are essential components of effective B2B brand management. This work provides practical guidance on establishing key performance indicators (KPIs) and utilizing analytics to track brand awareness, perception, preference, and ultimately, its impact on business objectives such as lead generation, customer acquisition, and revenue growth. The iterative nature of brand management is stressed, encouraging a continuous cycle of evaluation, adaptation, and refinement based on data and market feedback. Finally, the book addresses the dynamic nature of the B2B landscape, including the impact of digital transformation, the rise of social media, and the increasing importance of data-driven decision-making on brand strategy. It explores how B2B brands can adapt to these changes, build resilience, and maintain their relevance in an ever-evolving marketplace. By providing a comprehensive toolkit and a strategic roadmap, this book empowers B2B professionals to navigate the complexities of branding with confidence, ultimately driving business success through the power of a well-managed brand.

作者简介

About the Author

Philip Kotler is the S.C. Johnson & Son Distinguished Professor of International Marketing at the Kellogg School of Management, Northwestern University, Evanston, Illinois. He received his Master's Degree at the University of Chicago and his PhD Degree at MIT, both in economics. He did post-doctoral work in mathematics at Harvard University and in behavioral science at the University of Chicago.

Professor Kotler is the author of: Marketing Management: Analysis, Planning, Implementation and Control, the most widely used marketing book in graduate business schools worldwide; Principles of Marketing; Marketing Models; Strategic Marketing for Nonprofit Organizations; The New Competition; High Visibility; Social Marketing; Marketing Places; Marketing for Congregations; Marketing for Hospitality and Tourism; The Marketing of Nations; Kotler on Marketing, Building Global Biobrands, Attracting Investors, Ten Deadly Marketing Sins, Marketing Moves, Corporate Social Responsibility, Lateral Marketing, and Marketing Insights from A to Z. He has published over one hundred articles in leading journals, several of which have received best-article awards.

Professor Kotler was the first recipient of the American Marketing Association's (AMA) "Distinguished Marketing Educator Award" (1985). The European Association of Marketing Consultants and Sales Trainers awarded Kotler their prize for "Marketing Excellence". He was chosen as the "Leader in Marketing Thought" by the Academic Members of the AMA in a 1975 survey. He also received the 1978 "Paul Converse Award" of the AMA, honoring his original contribution to marketing. In 1989, he received the Annual Charles Coolidge Parlin Marketing Research Award. In 1995, the Sales and Marketing Executives International (SMEI) named him "Marketer of the Year".

Professor Kotler has consulted for such companies as IBM, General Electric, AT&T, Honeywell, Bank of America, Merck and others in the areas of marketing strategy and planning, marketing organization and international marketing.

He has been Chairman of the College of Marketing of the Institute of Management Sciences, a Director of the American Marketing Association, a Trustee of the Marketing Science Institute, a Director of the MAC Group, a former member of the Yankelovich Advisory Board, and a member of the Copernicus Advisory Board. He has been a Trustee of the Board of Governors of the School of the Art Institute of Chicago and a Member of the Advisory Board of the Drucker Foundation. He has received honorary doctoral degrees from the Stockholm University, University of Zurich, Athens University of Economics and Business, DePaul University, the Cracow School of Business and Economics, Groupe H.E.C. in Paris, the University of Economics and Business Administration in Vienna, Budapest University of Economic Science and Public Administration, and the Catholic University of Santo Domingo.

He has traveled extensively throughout Europe, Asia and South America, advising and lecturing to many companies about how to apply sound economic and marketing science principles to increase their competitiveness. He has also advised governments on how to develop stronger public agencies to further the development of the nation's economic well-being.

Waldemar Pfoertsch currently holds the position of Professor for International Business at the University of Pforzheim, and he is visiting lecture at the Executive MBA Program of the Liautaud Graduate School of Business, University of Illinois at Chicago. In addition he is an Online Tutor for MBA Program International Management University Maryland College Park and at the Steinbeis University in Berlin.

He received two Master Degrees (economics & business administration) and his Doctorial Degree in social science at the Free University Berlin. He did his post-doctoral work in industrial planning at the Technical University Berlin.

His latest publication in German cover the areas of Business-to-Business Marketing, Brand Management and Ingredient Branding, I also published: Living Web and Internet Strategies. In preparation is Blogs: The new business language. He also published several articles in German, Chinese and English language on international management issues.

Professor Pfoertsch has consulted for such companies as DaimlerChrysler, HP, IBM, and many medium size corporations in Europe, Asia and North America in the areas of international marketing and brand management. He is on the advisory board of various companies and non profit organizations.

His other teaching positions had been at the University of Cooperative Education Villingen-Schwenningen, Visiting Associate Professor at Kellogg Graduate School of Management, Northwestern University and Lecturer for Strategic Management at Lake Forest Graduate School of Management.

Prior to his teaching appointments, he was a Management Consultant for international consulting companies. In this position, he has traveled extensively throughout Europe, Asia and North America working with companies in developing international strategies. His earlier positions include being an Economic Advisor to the United Nations Industrial Development Organization where he worked as an advisor to the government on how to develop internationally competitive industries. He also worked for many years in the automation industry, serving automotive companies.

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我之所以对《B2B Brand Management》充满期待,是因为我渴望从中找到一套切实可行的方法,来解决在B2B市场中,品牌定位模糊、传播信息零散的问题。我理解B2B的购买过程是理性且严谨的,每一个环节都可能影响最终的决策。我希望这本书能够帮助我清晰地定义企业的核心价值主张,并将其转化为一套独特且易于识别的品牌识别系统,包括视觉形象、品牌语言和价值理念。我特别关注书中是否会深入探讨如何在一个高度竞争的行业中,通过差异化的品牌策略来脱颖而出。例如,如果我的企业在某个细分市场中,能够专注于提供更专业、更定制化的解决方案,这是否能够成为我们独特的品牌卖点?我期待作者能够提供一些关于如何进行市场细分、目标客户画像构建以及竞争对手分析的实用工具。此外,在数字化转型的浪潮下,B2B品牌如何拥抱新技术,优化客户体验,也是我非常关心的问题。这本书是否会提供关于如何利用大数据、人工智能等技术,来提升品牌传播的精准度和效率?

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当我翻开《B2B Brand Management》时,我怀揣着对如何将企业的产品或服务,转化为一个能够引发深刻共鸣的B2B品牌的期望。我明白,在这个领域,品牌不仅仅是标识,更是企业信誉、专业能力和解决问题承诺的集合。我希望这本书能够为我描绘出一幅清晰的B2B品牌战略蓝图,指导我如何在众多的竞争对手中,精准地找到自己的定位,并用独特而有说服力的方式,将企业的价值主张传达给潜在客户。我特别关注书中是否会深入探讨,如何通过卓越的客户体验来构建强大的B2B品牌忠诚度,以及如何将满意的客户转化为企业最宝贵的品牌大使。我期待作者能够分享一些在实际操作中,如何进行有效的品牌沟通,例如通过行业报告、白皮书、客户案例研究等方式,来展示企业的专业深度和解决方案的有效性。在日新月异的商业世界,如何保持B2B品牌的敏锐度和前瞻性,并与时俱进地进行品牌迭代,是我非常关心的问题。这本书是否会提供一些关于如何识别市场趋势、预测未来需求,并及时调整品牌策略的见解?

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在翻阅《B2B Brand Management》之前,我内心深处就有一种强烈的愿望,希望能够系统地学习如何在B2B市场中,将“客户至上”的理念转化为实实在在的品牌资产。我深信,在企业间交易中,客户关系的深度和质量,往往是决定品牌成败的关键因素。这本书如果能够深入阐述如何通过优质的产品、专业的技术支持、以及贴心的客户服务,来构建一个令客户信赖并愿意长期合作的B2B品牌,那将极具价值。我特别希望书中能够聚焦于如何理解B2B客户的深层需求,包括他们的业务目标、市场挑战以及个人职业发展等,并将这些理解融入到品牌建设的每一个环节。我期待作者能够分享一些关于如何建立强大的B2B客户忠诚度计划,以及如何将满意客户转化为品牌拥护者的有效策略。例如,我希望了解如何利用数据分析来洞察客户行为,从而为他们提供更加个性化的品牌体验。在数字时代,客户获取成本不断上升,如何通过口碑和推荐来降低获客成本,同时提升品牌价值,是我非常看重的一点。

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我翻开《B2B Brand Management》的初衷,是希望能够找到关于如何构建和维护一个具有长期价值的B2B品牌的系统性解决方案。在这个充满不确定性的商业世界里,一个稳固而有力的品牌,不仅是企业实力的体现,更是赢得客户信任、建立长期合作关系的关键基石。我特别希望这本书能够深入剖析B2B品牌与B2C品牌在认知、情感和行为层面的根本区别,以及如何针对这些差异来设计更有效的品牌策略。例如,B2B客户的购买决策往往是基于 ROI(投资回报率)、可靠性、技术实力和解决方案的适配性,而非简单的情感联结。因此,如何将这些理性因素巧妙地融入品牌叙事,并传递给目标受众,是我迫切想要学习的。我期望书中能够提供一系列具体的工具和方法论,帮助我识别目标客户的需求痛点,精准定位品牌价值主张,并将其有效地传达给潜在客户。此外,在数字营销日益主导的今天,这本书是否会深入探讨如何利用各种数字渠道,如内容营销、社交媒体、SEO、行业活动等,来增强B2B品牌的可见度和影响力?我期待它能够提供一些关于内容创作、传播节奏和效果评估的实际建议,让我能够在这个复杂多变的数字环境中,构建一个引人注目且能够产生实际转化的B2B品牌。

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这本《B2B Brand Management》的书名本身就吸引了我。在当前竞争日益激烈的商业环境中,B2B(企业对企业)领域的品牌建设和管理显得尤为重要,但往往又比B2C(企业对消费者)的品牌管理更为复杂和微妙。我一直对如何在一个高度专业化、决策链条长、并且通常以理性分析为主导的市场中塑造一个有影响力的B2B品牌感到好奇。这本书似乎触及了这一核心痛点,承诺为我揭示在这个领域中成功的秘诀。我期待它能提供一系列经过验证的策略和实用方法,帮助我理解如何从根本上构建一个强大的B2B品牌。这本书是否能深入探讨在不同行业、不同规模的企业中,B2B品牌建设所面临的独特挑战,以及如何根据这些差异来调整品牌策略?例如,技术驱动型企业与服务型企业在品牌定位、传播方式上必然存在显著差异。我希望作者能够通过丰富的案例分析,来阐释这些差异化策略的实际应用,并提供可操作的框架,以便我能够将其应用到自己的实际工作中。此外,在信息爆炸的时代,如何确保B2B品牌的独特性和记忆点,如何在众多竞争对手中脱颖而出,也是我非常关心的问题。我相信这本书能够为我提供宝贵的见解,帮助我厘清思路,找到属于自己企业的品牌发展之道,最终实现业务增长和市场领导地位的确立。

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阅读《B2B Brand Management》的旅程,对我而言,更像是一次深入探索企业核心竞争力的体验。我一直认为,一个成功的B2B品牌,其价值绝不仅仅体现在产品或服务本身,更在于它所代表的信誉、专业度和解决方案能力。这本书如果能为我揭示如何在激烈的市场竞争中,通过清晰的品牌定位和有说服力的价值主张,吸引并留住高价值的B2B客户,那将是对我工作巨大的推动。我特别关注书中所阐述的,如何将企业的产品或服务优势,转化为客户能够切身感受到的品牌价值,以及如何将这些价值有效地传达给决策者。我希望书中能够提供关于品牌故事叙述、行业领导力塑造以及客户关系管理等方面的实践指导。例如,在技术和服务更新迭代飞快的今天,如何保持B2B品牌的时效性和相关性,避免品牌老化,是我非常关心的问题。我也期待这本书能够探讨如何在危机时期,有效管理和维护B2B品牌声誉,例如在产品出现问题或市场出现负面新闻时,如何迅速而恰当地做出反应,以最小化对品牌形象的损害。

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《B2B Brand Management》这本书在我看来,不应该仅仅是一本关于理论概念的书,更应该是一本能够指导实践的工具手册。我期待它能够提供一套完整的B2B品牌建设和管理的生命周期模型,从品牌的初创、定位、传播,到后期的维护、升级和危机应对。我尤其希望书中能够强调在B2B环境中,口碑营销和客户推荐的重要性,以及如何通过提供卓越的客户体验来驱动这些积极的传播。例如,我希望了解如何通过战略性的内容营销,来教育潜在客户,树立行业权威,从而在他们心中建立起信任和专业形象。我期待作者能够分享一些在实际操作中,如何衡量B2B品牌建设效果的方法,例如品牌认知度、客户忠诚度、市场份额等关键指标的设定和追踪。在当今快速变化的市场环境中,如何保持B2B品牌的敏捷性和适应性,并不断进行创新,也是我非常关注的。这本书是否会提供一些关于如何识别市场趋势、预测未来需求,并及时调整品牌策略的见解?

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当我拿起《B2B Brand Management》时,我脑海中闪过的是无数个关于如何将一个有形的业务转化为无形但极具价值的品牌资产的疑问。在B2B领域,这尤其具有挑战性,因为购买者往往是具有专业知识的团队,他们需要的是能够解决实际问题、提供长期支持的合作伙伴,而不是仅仅一个响亮的名字。我希望这本书能够帮助我理解,如何将企业的产品、技术、服务以及人文关怀等各个方面,整合成一个统一、连贯且富有吸引力的品牌形象。我尤其感兴趣的是,书中是否会深入探讨B2B品牌在不同客户群体中的感知差异,以及如何根据这些差异来调整品牌沟通策略。例如,对于中小型企业客户和大型跨国企业客户,他们的关注点和决策过程可能截然不同。我期待作者能够提供一套分析框架,帮助我理解不同客户群体的需求,并设计出能够与之产生共鸣的品牌信息。此外,在日益全球化的市场中,如何构建一个具有国际竞争力的B2B品牌,也是我非常渴望学习的。这本书是否会提供关于跨文化品牌传播、本地化策略以及应对国际市场竞争的宝贵经验?

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《B2B Brand Management》这本书,对我来说,不仅仅是一本关于品牌建设的书,更是一本关于如何构建企业长期竞争优势的战略指南。我深知,在B2B领域,客户的忠诚度和信任度是企业最宝贵的资产。我希望这本书能够帮助我理解,如何通过提供持续的价值和卓越的服务,来赢得客户的长期支持,并将其转化为口碑传播的动力。我尤其关注书中是否会探讨如何在一个复杂的供应链中,有效地管理和传播品牌信息,确保从原材料供应商到最终用户的每一个环节,都能够传递出一致的品牌价值。我期待作者能够分享一些关于如何建立强大的B2B分销渠道,并确保渠道合作伙伴能够准确地理解和传达品牌信息的方法。在变化莫测的市场环境中,如何保持B2B品牌的创新活力,并不断适应客户需求的变化,也是我非常看重的一点。这本书是否会提供一些关于如何识别市场趋势、预测未来需求,并及时调整品牌策略的见解?

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《B2B Brand Management》这本书的吸引力,在于它承诺为我揭示在这个复杂而精密的商业世界中,如何构建一个真正有影响力的B2B品牌。我一直认为,B2B品牌的成功,不仅仅是营销部门的责任,更是企业整体战略的核心组成部分。我希望这本书能够帮助我理解,如何将品牌理念贯穿于企业运营的各个层面,从产品研发、销售策略到客户服务。我尤其关注书中是否会探讨如何通过战略性的合作关系,来放大B2B品牌的价值和影响力。例如,与行业内其他领先企业建立战略联盟,或者与关键的意见领袖合作,都能够有效地提升品牌的知名度和信誉。我期待作者能够提供一些关于如何识别和评估潜在合作伙伴,以及如何建立互利共赢的合作关系的实践经验。在信息不对称的市场环境中,如何清晰、准确地传达企业的核心竞争力,并建立起客户的信任,是我非常关心的问题。这本书是否能够提供关于如何通过内容营销、行业展览以及专业论坛等渠道,来有效地展示企业的专业实力和解决问题的能力?

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