Managing Conflict with Peers 在线电子书 pdf 下载 txt下载 epub 下载 mobi 下载 2024

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Cartwright, Talula 作者

Center for Creative Leadership

译者

2003-9 出版日期

31 页数

$ 11.95 价格

Pap

丛书系列

9781882197743 图书编码

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发表于2024-11-10

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Managing Conflict with Peers 在线电子书 epub 下载 mobi 下载 pdf 下载 txt 下载 2024

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A great many peer conflicts arise from incompatible goals or from different views on how a task should be accomplished. With honest dialogue these kinds of conflicts can usually be resolved. But other peer conflicts are more troublesome because they involve personal values, office politics and power, and emotional reactions.

To resolve these more difficult peer conflicts, managers should examine three key issues that can cause such clashes and also influence their outcome. One, they should assess their emotional “hot buttons” that trigger ineffective behaviors and make conflict difficult to manage. Two, they should examine their personal values and how those might conflict with what their peers find important. Finally, they should assess their power in the organization—which can be related to position, influence, expertise, or some other factor—and learn how to use it to manage conflicts.

Navigating these issues won’t rid an organization of conflict among peers. But by paying attention to them managers can build effective relationships that will survive these inevitable conflicts and bolster their ability to achieve organizational goals.

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