具体描述
Everything Counts is an execution strategy for inspiring excellence and driving exceptional results. Too many people and organizations are mired in a mediocrity of their own making. They focus their attention and efforts on getting the big things right, but they ignore the little things that often make a big difference. As a result, reputations are damaged, brands diluted, and loyalty is lost by blatant disregard for the small stuff which negatively impacts the customer experience. For years, we've been taught not to sweat the small stuff, but in the real world of business, "Everything Counts." "Everything Counts" is a call to greater awareness and with awareness comes a responsibility to raise the performance bar. It offers a powerful operating philosophy that will steer your organization to reach higher levels of growth, productivity, and performance. From the smallest customer contact to the most minute details of product quality, the little things add up to a pretty big deal. Serving as the definitive guide on organizational and personal mastery, this book gives you a foundation for unparalleled customer service, superior quality, and consistent performance. A proven system for organizing, aligning, and improving all your efforts in sales, service, and performance improvement Shows how concentrating on the small things leads to growth, productivity, personal success, and business greatness Helps you motivate your people and teams to achieve better results on both the personal and organizational level "Everything Counts" reminds us that seemingly small things can make tremendous differences. The purpose of this book is to help you internally define and take ownership of the most fundamental principle behind achieving results beyond you expectations-a single idea with an actionable focus-"Everything Counts"
作者简介
目录信息
读后感
"Two words, one powerful philosophy. Everything Counts! is a must- read if there ever was one!"—Ivan R. Misner, PhD, founder and Chairman, BNI (Business Network International) "Gary Ryan Blair is a man on a mission to inspire, promote, and celebrate excel...
评分"Two words, one powerful philosophy. Everything Counts! is a must- read if there ever was one!"—Ivan R. Misner, PhD, founder and Chairman, BNI (Business Network International) "Gary Ryan Blair is a man on a mission to inspire, promote, and celebrate excel...
评分"Two words, one powerful philosophy. Everything Counts! is a must- read if there ever was one!"—Ivan R. Misner, PhD, founder and Chairman, BNI (Business Network International) "Gary Ryan Blair is a man on a mission to inspire, promote, and celebrate excel...
评分"Two words, one powerful philosophy. Everything Counts! is a must- read if there ever was one!"—Ivan R. Misner, PhD, founder and Chairman, BNI (Business Network International) "Gary Ryan Blair is a man on a mission to inspire, promote, and celebrate excel...
评分"Two words, one powerful philosophy. Everything Counts! is a must- read if there ever was one!"—Ivan R. Misner, PhD, founder and Chairman, BNI (Business Network International) "Gary Ryan Blair is a man on a mission to inspire, promote, and celebrate excel...
用户评价
我从根本上不认同这种思维。我绝对承认每件事，每个细节，都会产生效果。然而如果你希望把每个细节都做完美，你的时间精力资源都是问题。这个理念完全就是对Pareto法则的否定。大家是否承认八二法则?
评分2011-9-27 Clear, succinct, precise, accurate, and to the point. A metaphor for music - a genuinely conceptual book. So deep I can only read little bits at a time; needing to pause for it all to sink in.
评分2011-9-27 Clear, succinct, precise, accurate, and to the point. A metaphor for music - a genuinely conceptual book. So deep I can only read little bits at a time; needing to pause for it all to sink in.
评分2011-9-27 Clear, succinct, precise, accurate, and to the point. A metaphor for music - a genuinely conceptual book. So deep I can only read little bits at a time; needing to pause for it all to sink in.
评分2011-9-27 Clear, succinct, precise, accurate, and to the point. A metaphor for music - a genuinely conceptual book. So deep I can only read little bits at a time; needing to pause for it all to sink in.
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