A Guide to Customer Service Skills for the Service Desk Professional 在线电子书 pdf 下载 txt下载 epub 下载 mobi 下载 2024

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Knapp, Donna 作者

译者

2010-3 出版日期

400 页数

751.00元价格

丛书系列

9780538748537 图书编码

A Guide to Customer Service Skills for the Service Desk Professional 在线电子书图书标签: service desk

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发表于2024-07-04

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A Guide to Customer Service Skills for the Service Desk Professional 在线电子书 epub 下载 mobi 下载 pdf 下载 txt 下载 2024

A Guide to Customer Service Skills for the Service Desk Professional 在线电子书 pdf 下载 txt下载 epub 下载 mobi 下载 2024

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A Guide to Customer Service Skills for the Service Desk Professional 在线电子书 pdf 下载 txt下载 epub 下载 mobi 在线电子书下载

A Guide to Customer Service Skills for the Service Desk Professional 在线电子书图书描述

The Third Edition of A GUIDE TO CUSTOMER SERVICE SKILLS FOR THE SERVICE DESK PROFESSIONAL explores the changing role of the service desk professional. Each chapter expands upon a particular skill required to provide effective customer support and provides proven techniques for implementing the concepts. Research, references, and resources have been updated in each chapter, and ITIL vocabulary and concepts are reflected throughout the text. New information is also incorporated, such as a discussion of general trends currently affecting the information technology industry and technology trends affecting the service desk. The text focuses on providing individuals with practical instruction on the unique skill set needed to execute the expanding mission of the service desk.

A Guide to Customer Service Skills for the Service Desk Professional 在线电子书下载 mobi epub pdf txt 在线电子书下载

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