A Guide to Customer Service Skills for the Service Desk Professional 在線電子書 pdf 下載 txt下載 epub 下載 mobi 下載 2024

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Knapp, Donna 作者

譯者

2010-3 出版日期

400 頁數

751.00元價格

叢書系列

9780538748537 圖書編碼

A Guide to Customer Service Skills for the Service Desk Professional 在線電子書圖書標籤: service desk

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發表於2024-11-12

A Guide to Customer Service Skills for the Service Desk Professional 在線電子書 epub 下載 mobi 下載 pdf 下載 txt 下載 2024

A Guide to Customer Service Skills for the Service Desk Professional 在線電子書 epub 下載 pdf 下載 mobi 下載 txt 下載 2024

A Guide to Customer Service Skills for the Service Desk Professional 在線電子書 pdf 下載 txt下載 epub 下載 mobi 下載 2024

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A Guide to Customer Service Skills for the Service Desk Professional 在線電子書著者簡介

A Guide to Customer Service Skills for the Service Desk Professional 在線電子書 pdf 下載 txt下載 epub 下載 mobi 在線電子書下載

A Guide to Customer Service Skills for the Service Desk Professional 在線電子書圖書描述

The Third Edition of A GUIDE TO CUSTOMER SERVICE SKILLS FOR THE SERVICE DESK PROFESSIONAL explores the changing role of the service desk professional. Each chapter expands upon a particular skill required to provide effective customer support and provides proven techniques for implementing the concepts. Research, references, and resources have been updated in each chapter, and ITIL vocabulary and concepts are reflected throughout the text. New information is also incorporated, such as a discussion of general trends currently affecting the information technology industry and technology trends affecting the service desk. The text focuses on providing individuals with practical instruction on the unique skill set needed to execute the expanding mission of the service desk.

A Guide to Customer Service Skills for the Service Desk Professional 在線電子書下載 mobi epub pdf txt 在線電子書下載

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