List of Figures and Tables.
Acknowledgements.
About the Author.
Introduction.
Chapter One: Vision Without Execution Is Hallucination.
Yes, There Is an Execution Gap?But That's Only the Tip of the Iceberg!
?Conventional Wisdom?: Maybe Not So Wise!
The Five Bridges: Gap Closers That Make the Difference.
The Bottom Line.
Chapter Two: Bridge Builder 1: Create and Use Action Plans.
First Things First: A Brief Look at Strategic Planning.
Vision and Standards of Excellence.
Aligning Projects and Programs with Strategy.
Action Planning: An Execution Essential.
The Bottom Line.
Chapter Three: Bridge Builder 2: Expect Top Performance.
The Pygmalion Effect: Proof That Expectations Drive Performance.
Breaking the Cycle.
The Bottom Line.
Chapter Four: Bridge Builder 3: Hold People Accountable.
What Is Accountability Anyway?
Why We Should Hold People Accountable?and Why We Don't.
Assessing Accountability: The Four Levels.
Why We Make Excuses.
Accountability Boosters: Managing Accountability in Others.
The Bottom Line.
Chapter Five: Bridge Builder 4: Involve the Right People in Making the Right Decisions.
Beyond the Buzzword: What ?Empowerment? Really Means.
Brain Basics: How Cognitive Systems Impact Judgment and Decision Making.
So How Can We Make Better Decisions?
The Bottom Line.
Chapter Six: Bridge Builder 5: Facilitate Change Readiness.
What Top-Performing Companies Do.
Kicking Old Habits: What Addicts Can Teach Us About Change.
The Five Levels of Change Readiness.
Moving on Up: Facilitating Change with Level-Appropriate Strategies.
Holding Up the Mirror: Understanding the Impact of Leader Behavior.
The Importance of Change Talk.
The Bottom Line.
Chapter Seven: Bridge Builder 6: Increase Cooperation and Collaboration.
Cooperating Versus Competing: The Human Struggle.
Encouraging and Sustaining Cooperation.
Disagreement Happens: How to Gain Support and Resolve Conflict.
The Bottom Line.
Conclusion: Five Lessons for Leaders.
Lesson 1: Integrate the Leader and Manager Role.
Lesson 2: Clarify Assumptions and Priorities.
Lesson 3: Make Sure the Right Systems Are in Place.
Lesson 4: Coordinate and Monitor High-Impact Actions.
Lesson 5: Get Change Management Right.
The Bottom Line.
Appendix: Criteria for Selecting Top-Performing Companies.
Notes.
Index.
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