Designing the Customer-Centric Organization 在线电子书 pdf 下载 txt下载 epub 下载 mobi 下载 2024

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Galbraith, Jay R. 作者

John Wiley & Sons Inc

译者

2005-4 出版日期

208 页数

325.00元价格

HRD

丛书系列

9780787979195 图书编码

Designing the Customer-Centric Organization 在线电子书图书标签: 营销管理

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Designing the Customer-Centric Organization 在线电子书 epub 下载 mobi 下载 pdf 下载 txt 下载 2024

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Designing the Customer-Centric Organization offers today???s business leaders a comprehensive customer-centric organizational model that clearly shows how to put in place an infrastructure that is organized around the demands of the customer. Written by Jay Galbraith (the foremost expert in the field of organizational design), this important book includes a tool that will help determine how customer-centric an organization is- light-level, medium-level, complete-level, or high-level- and it shows how to ascertain the appropriate level for a particular institution. Once the groundwork has been established, the author offers guidance for the process of implementing a customer-centric system throughout an organization. Designing the Customer-Centric Organization includes vital information about structure, management processes, reward and management systems, and people practices.

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