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Resolving Patient Complaints 在线电子书 pdf 下载 txt下载 epub 下载 mobi 下载 2024

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Osborne, Liz 作者

Jones & Bartlett Pub

译者

2003-6 出版日期

256 页数

$ 204.47 价格

Pap

丛书系列

9780763726225 图书编码

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发表于2024-12-23

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Resolving Patient Complaints 在线电子书 epub 下载 mobi 下载 pdf 下载 txt 下载 2024

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Resolving Patient Complaints 在线电子书图书描述

Using a clear, straightforward approach, this book provides a patient-oriented approach to complaint handling that can be used by all staff in an office, clinic, or system. Readers will learn how to develop a system for documenting patient complaints and comments, as well as strategies for monitoring and analyzing the information documented by patient claims. Other tools include a mechanism for changing behaviors of health care providers and improving delivery systems, strategies for dealing with difficult and abusive patients, and sample scripted transcripts for dealing with the most common types of complaints heard by health care practitioners. With a solid service recovery system in place, health care organizations and practices can meet accreditation agency standards for grievance processes, and, as a result, greatly reduce risk management claims.

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