Intercom on Product Management was written by Des Traynor, co-founder of Intercom and edited by John Collins, managing editor of Intercom's blog.

Des has written extensively on product management and strategy and is a regular speaker on the topic at conferences like Business of Software, Launch and Mind the Product. John has over 20 years experience journalism experience covering technology and business issues, most recently for The Irish Times.

Intercom helps web and mobile businesses to see, engage, learn from, and support their customers in incredibly personal ways. More than 4,000 web and mobile businesses use Intercom to communicate with their customers.

Software is eating the world and product managers are getting to decide what’s on the menu.

This book by the team at Intercom, a rapidly growing San Francisco software startup, is designed to help those working in the ever evolving field of product management

Since Intercom began in 2011, its team has been writing about how it approaches the product challenges it faces. How do you decide what to build? How do you decide what not to build? What questions should you ask beta users? How do you manage feedback?

Intercom on Product Management takes the best product posts from Intercom’s award winning blog, Inside Intercom, and collects them together in actionable lessons for product managers. It’s not the definitive book on product management, but we think it’s a damn good place to start.