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Institute of Leadership & Management 作者

Elsevier Science Ltd

译者

2007-5 出版日期

120 页数

$ 40.62 价格

Pap

丛书系列

9780080464190 图书编码

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发表于2024-12-27

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Managing Customer Service 在线电子书 epub 下载 mobi 下载 pdf 下载 txt 下载 2024

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"Super" series are a set of workbooks to accompany the flexible learning programme specifically designed and developed by the Institute of Leadership & Management (ILM) to support their Level 3 Certificate in First Line Management. The learning content is also closely aligned to the Level 3 S/NVQ in Management. The series consists of 35 workbooks. Each book will map on to a course unit (35 books/units). The content is well regarded. It is not only popular with those training with the ILM but can also be used for independent study. The content of each workbook now maps to single course unit, resulting in a more user-friendly format.

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