金牌客服AWARD-WINNING CUSTOMER SERVICE 在线电子书 pdf 下载 txt下载 epub 下载 mobi 下载 2024

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Evenson, Renee 作者

Amacom Books

译者

2007-1 出版日期

232 页数

153.00元价格

Pap

丛书系列

9780814474549 图书编码

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金牌客服AWARD-WINNING CUSTOMER SERVICE 在线电子书 epub 下载 mobi 下载 pdf 下载 txt 下载 2024

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金牌客服AWARD-WINNING CUSTOMER SERVICE 在线电子书图书描述

Delivering top-of-the-line customer service is Job #1 for most companies, an important factor in keeping profits high and customers coming back. Customer service problems can damage not just a company's reputation but its bottom line, so for busy managers -- and business owners with little time to search for solutions -- some fast help is needed. Award-Winning Customer Service offers scores of quick tips for readers looking to improve and then maintain their company's level of customer service. The book is chock full of practical advice on important topics such as: Planning and goal setting Effective communication Leadership Preparing for change Continual learning Coaching and development Effective feedback Motivational and problem-solving meetings Conflict resolution Follow-up and staying on top of the game And more. Containing 101 effective tips in all, unique "When this happens, try this" sections, and encouraging quotes, this is an essential reference for anyone who needs guidance or just a refresher on making customers feel truly valued.

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