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Amy Hanser (PhD in Sociology, UC Berkeley) is Assistant Professor of Sociology at the University of British Columbia. She has published articles and a book, Service Encounters (Stanford 2008), on service work, consumption, and inequality in urban China. Her current research projects include study of consumer rights' discourse in China, of North American media portrayals of China-made products, and of street markets and street vendors in urban China.
- 社会学
- 海外中国研究
- 服务业
- 社会问题
- 当代中国
- 人类学
- society
- 阶级（关系型互动）
This lively study explores how social and economic changes to Chinese society create new cultural values and forms of inequality. Amy Hanser examines changes to a particular set of jobs—service work, in this case salesclerk work—and the nature of the social interactions involved. It argues that a new "structure of entitlement," which makes elite groups feel more entitled to public forms of respect and social esteem, is constructed in settings like new, luxury department stores. The book not only shows how this change involves increasingly unequal relations between clerks and customers, but also demonstrates how marketplaces have become sites where social differences—and inequalities—are recognized and justified. The study's importance lies in its attention to ethnographic detail, its application of cultural theories of inequality to China, and its contribution to our understanding of contemporary China. Unlike other studies of inequality in urban China, this book takes a unique setting—the marketplace and the interactions between customers and salespeople—and a unique approach—the author herself worked as a salesclerk in three settings.
具体描述
读后感
In Service Encounters, Hanser provides a rich and nuanced ethnographic account of retail sectors in urban Northeast China. Through a close examination of the services and consumption that took place in three radically different Chinese retails stores, Hans...
评分In Service Encounters, Hanser provides a rich and nuanced ethnographic account of retail sectors in urban Northeast China. Through a close examination of the services and consumption that took place in three radically different Chinese retails stores, Hans...
评分In Service Encounters, Hanser provides a rich and nuanced ethnographic account of retail sectors in urban Northeast China. Through a close examination of the services and consumption that took place in three radically different Chinese retails stores, Hans...
评分In Service Encounters, Hanser provides a rich and nuanced ethnographic account of retail sectors in urban Northeast China. Through a close examination of the services and consumption that took place in three radically different Chinese retails stores, Hans...
评分In Service Encounters, Hanser provides a rich and nuanced ethnographic account of retail sectors in urban Northeast China. Through a close examination of the services and consumption that took place in three radically different Chinese retails stores, Hans...
用户评价
很好。谈了当代中国的class politics如何在商场这个setting里played out。
评分Isaac的解读更有意思：这是用布迪厄回答布洛维的问题。
评分读的是博论版本。写作和田野满分。喜欢作者精密细致的描写。大概也正是由于布尔迪厄视角太干净整齐了吧，冲击不够。个人感觉4.5。
评分读的是博论版本。写作和田野满分。喜欢作者精密细致的描写。大概也正是由于布尔迪厄视角太干净整齐了吧，冲击不够。个人感觉4.5。
评分很有时代感的一本书…没什么特别的感觉。不过作为精神东北人看到她写 laoker, kechan, shei (Instead of shui), 的拼音以及 "Rich women with fur coat" 的观察还是挺搞笑的…
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