Part 1 前颱服務 Unit 1 預訂房間Room Reservation Unit 2 團隊預訂Making the Group Reservation Unit 3 改變預訂Changing the Reservation Unit 4 取消預訂Cancelling the Reservation Unit 5 酒店設施The Facilities Unit 6 設施位置The Location of the Facilities Unit 7 機場接客Receiving a Guest at the Airport Unit 8 入住賓館Check-in Unit 9 迎賓接待Reception Unit 10 歡迎熟客Welcoming the Old Guest Unit 11 推薦餐廳Recommending Restaurant Unit 12 確認姓名Confirmation of Names Unit 13 公司付賬On a Company Account Unit 14 持有預付收據WM a Hotel Voucher Unit 15 再度光臨而房費不同Room Rate Changes for a Returning Guest Unit 16 兌換貨幣Exchanging Money Unit 17 旅遊服務Tourism Service Unit 18 為客人叫齣租車Calling a Taxi for theGuest Unit 19 飯店安全Hotel Safety Unit 20 汽車安排Car Services Unit 21 結賬離店Check-out Unit 22 帶至櫃颱To the Reception Desk Unit 23 帶至客房To the Guest Room Unit 24 搭乘電梯Taking the Elevator Unit 25 到達客房Arriving at the Room Unit 26 送錯行李Delivering to the Wrong Room Unit 27 提取客人行李Picking up Guest'S Bags Unit 28 領取行李Collecting Bags Unit 29 寄存物品Depositing Items Unit 30 領取物品Collecting Items Unit 31 遺失取物牌Tag Being LostPart 2 谘詢服務Part 3 客房服務Part 4 電話服務Part 5 商務服務Part 6 餐飲服務Part 7 康樂服務Part 8 購物服務
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