Unit 1 Establishing Business Relations建立贸易关系 1.Self introduction 2.Contact customer after the fair 3.Enquiry from customer 4.Take the information from other colleagues 5.Contact customer by B2B web informationUnit 2 Sample Charges样品费用 Sample 1 Customer ask for samples to send by fedex Sample 2 Customer refuse to pay sample charges Sample 3 Customer ask for more free samplesUnit 3 Price Bargain价格商谈 1.New price request for repeat order 2.Customer request for lower price 3.Selling price increasing for saleUnit 4 Package包装 Sample 1 Lables and giftbox revisation and confirmation Sample 2 DVD player artwork design revisation and confirmationUnit 5 Payment Term付款方式 Sample 1 Order confirmation Sample 2 Payment negotiation Sample 3 Skills on payment term discussion Sample 4 L/C 60 days confirmationUnit 6 Shipment Advice装船通知 Sample 1 Confirm shipping details Sample 2 Confirm shipping documents draftUnit 7 Complaint申诉 1.Missing goods 2.Making wrong production 3.Making wrong OSD language 4.Making wrong giftbox 5.Making wrong product colorUnit 8 Shipment出货 Sample 1 Shipment delay penalty Sample 2 Solve product problems on shipment Sample 3 Delay shipment and L/C amendment
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