Difficult Conversations 在線電子書 pdf 下載 txt下載 epub 下載 mobi 下載 2024

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Douglas Stone 作者

Penguin (Non-Classics)

譯者

2010-11-2 出版日期

352 頁數

USD 16.00 價格

Paperback

叢書系列

9780143118442 圖書編碼

Difficult Conversations 在線電子書圖書標籤: 溝通談判高難度談話心理學 communication Negotiation 關係心理

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發表於2024-05-13

Difficult Conversations 在線電子書 epub 下載 mobi 下載 pdf 下載 txt 下載 2024

Difficult Conversations 在線電子書 epub 下載 pdf 下載 mobi 下載 txt 下載 2024

Difficult Conversations 在線電子書 pdf 下載 txt下載 epub 下載 mobi 下載 2024

Difficult Conversations 在線電子書用戶評價

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perception, contribution, intent

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A learning process rather than message deliver.

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Three conversation What happened, impact and intension Feeling Identity Impact vs intention Our assumptions about intention are often wrong Good intention doesn't sanitise bad impact Begin with Third story, find difference. Then their story - three conversation Then your story

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A learning process

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這本書講的不是普通意義上的交流，而是那種雙方可能鬧得很不愉快的談話。這本書非常到位的分析瞭談話過程中的幾個難點。比如所見非所得，如何處理情緒問題，如何麵對自己對自己的認識。不僅對溝通有意義，在一定程度上對分析瞭解自己對人和事的反應，對自己的瞭解都很有幫助。強烈推薦。

Difficult Conversations 在線電子書著者簡介

Sheila Heen has been with the Harvard Negotiation Project for twenty years, teaching negotiation and difficult conversations at Harvard Law School and in Harvard's executive education programs.

She is also CEO of Triad Consulting in Harvard Square, where she specializes in working with executive teams on issues where there is strong disagreement and emotions run high. She has worked with corporate clients on six continents, with the US White House, the Singapore Supreme Court, and with theologians with disagreements on the nature of truth and God.

Visit Sheila and Doug's author page at www.stoneandheen.com, and Triad Consulting at www.triadconsultinggroup.com.

Sheila's husband, John Richardson, also teaches negotiation -- down the street at MIT. He is the author of "Negotiation Analysis" with Howard Raiffa and of "Getting it Done" with Roger Fisher and Alan Sharpe. They are both schooled in negotiation daily by their three children.

Difficult Conversations 在線電子書著者簡介

Difficult Conversations 在線電子書 pdf 下載 txt下載 epub 下載 mobi 在線電子書下載

Difficult Conversations 在線電子書圖書描述

Whether you're dealing with an under performing employee, disagreeing with your spouse about money or child-rearing, negotiating with a difficult client, or simply saying "no," or "I'm sorry," or "I love you," we attempt or avoid difficult conversation every day. Based on fifteen years of research at the Harvard Negotiation Project, Difficult Conversations walks you through a step-by-step proven approach to having your toughest conversations with less stress and more success.

You will learn:

-- how to start the conversation without defensiveness

-- why what is not said is as important as what is

-- ways of keeping and regaining your balance in the face of attacks and accusations

-- how to decipher the underlying structure of every difficult conversation

Filled with examples from everyday life, Difficult Conversations will help you on your job, at home, or out of the world. It is a book you will turn to again and again for advice, practical skills, and reassurance.

Difficult Conversations 在線電子書下載 mobi epub pdf txt 在線電子書下載

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