Is there a method to our madness when it comes to shopping? Hailed by the San Francisco Chronicle as "a Sherlock Holmes for retailers," author and research company CEO Paco Underhill answers with a definitive "yes" in this witty, eye-opening report on our ever-evolving consumer culture. Why We Buy is based on hard data gleaned from thousands of hours of field research -- in shopping malls, department stores, and supermarkets across America. With his team of sleuths tracking our every move, from sweater displays at the mall to the beverage cooler at the drugstore, Paco Underhill lays bare the struggle among merchants, marketers, and increasingly knowledgeable consumers for control.
In his quest to discover what makes the contemporary consumer tick, Underhill explains the shopping phenomena that often go unnoticed by retailers and shoppers alike, including:
<UL TYPE=DISC> <LI>How a well-placed shopping basket can turn a small purchase into a significant sale
<LI>What the "butt-brush factor" is and how it can make sales plummet
<LI>How working women have altered the way supermarkets are designed
<LI>How the "boomerang effect" makes product placement ever more challenging
<LI>What kinds of signage and packaging turn browsers into buyers </UL>
For those in retailing and marketing, Why We Buy is a remarkably fresh guide, offering creative and insightful tips on how to adapt to the changing customer. For the general public, Why We Buy is a funny and sometimes disconcerting look at our favorite pastime.
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收银服务是非常重要的服务环节，如果顾客等待时间过长，他会认为这家商店服务低劣 在门口设置一个和蔼的大妈招呼每一个进来的顾客是一个很好的防止盗窃的方法。 不要把销售区从入口处往里面退，而是把商店延伸到外面 促使每一个顾客使用购物筐、车，即使他一开始只是想买几样东...
评分这本书提供了一个研究消费细节行为的视角，实用，不偏理论。但是也是因为没有具体的理论支撑，很难因此就据此去推而广之。 提高营业额绝对需要。。。。。 在商业消费大国－米国，这也算新兴事物，如果在国内有公司做这个，赚米的机会应该大大滴。。。。
评分本书主要借用的是美国的实例，但分析的是消费者的共性，例如行走轨迹，购物习惯的性别差异，年龄差异等，对于各个国家的人基本适用。至于一些特殊渠道，如穿梭餐厅和仓储式卖场，虽然在我国并不普及，但作为实例抛砖引玉完全没有问题。 对于非市场方面或者快销零售从业人员，...
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评分收银服务是非常重要的服务环节，如果顾客等待时间过长，他会认为这家商店服务低劣 在门口设置一个和蔼的大妈招呼每一个进来的顾客是一个很好的防止盗窃的方法。 不要把销售区从入口处往里面退，而是把商店延伸到外面 促使每一个顾客使用购物筐、车，即使他一开始只是想买几样东...
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