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For the first time in paperback, international expert and consultant David Maister offers a brilliant and accessible guide to every management issue at play in professional firms. Professional firms differ from other business enterprises in two distinct ways: first, they provide highly customized services and thus cannot apply many of the management principles developed for product-based industries. Second, professional services are highly personalized, involving the skills of individuals. Such firms must therefore compete not only for clients but also for talented professionals. Drawing on more than ten years of research and consulting to these unique and creative companies, David Maister explores issues ranging from marketing and business development to multinational strategies, human resources policies to profit improvement, strategic planning to effective leadership. While these issues can be complex. Maister simplifies them by recognizing that "every professional service firm in the world, regardless of size, specific profession, or country of operation, has the same mission statement: outstanding service to clients, satisfying careers for its people, and financial success for its owners."
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讀後感
放在自己的博客上了，http://www.iamhukai.com/?p=290，有兴趣一起讨论哈
評分放在自己的博客上了，http://www.iamhukai.com/?p=290，有兴趣一起讨论哈
評分放在自己的博客上了，http://www.iamhukai.com/?p=290，有兴趣一起讨论哈
評分放在自己的博客上了，http://www.iamhukai.com/?p=290，有兴趣一起讨论哈
評分放在自己的博客上了，http://www.iamhukai.com/?p=290，有兴趣一起讨论哈
用戶評價
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评分實用手冊
评分時至今日，該書的許多觀點人仍然能夠引起共鳴。從事谘詢審計等專業服務行業必讀之書
评分一天時間看瞭幾個和自己研究相關的章節，開始還有點猶豫書的齣版時間過早，是否會信息過時不適用，這的確是書的最大弊端，但更多的感觸是讀的過程很像是把專業服務公司管理的各個方麵係統學習瞭一遍，自己從前看過的相關文獻自動串聯起來，對我在這個領域的思維和理解是很大的提高。這本書不愧是'the bible of professional services'，作者的確是領域的領軍人，看過似醍醐灌頂，隻要read with discretion，都能從中獲得些什麼。
评分好難讀，決定不讀瞭！
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