"People Skills" is a communication-skills handbook that can help you eliminate these and other communication problems. Author Robert Bolton describes the twelve most common communication barriers, showing how these "roadblocks" damage relationships by increasing defensiveness, aggressiveness, and dependency. He explains how to acquire the ability to listen, assert yourself, resolve conflicts, and work out problems with others. These are skills that will help you communicate calmly, even in stressful, emotionally charged situations.
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Good for people who need to learn communication skills in America
评分Good for people who need to learn communication skills in America
评分The alternative for being submissive or aggressive: assertion
评分觉得这本书最重大的意义在于教人去assert himself..坚持自己&抒发己见
评分非常全面的书。讲resolve conflict的两章和前面十几章的风格不太一致，写的太抽象。但是其他的章节都写的非常好。我喜欢最后一章讲的沟通中内心和技巧的关系，两者缺一不可。即使关心他人，也需要有善巧的表达方式。作者讲的很透彻。
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