"People Skills" is a communication-skills handbook that can help you eliminate these and other communication problems. Author Robert Bolton describes the twelve most common communication barriers, showing how these "roadblocks" damage relationships by increasing defensiveness, aggressiveness, and dependency. He explains how to acquire the ability to listen, assert yourself, resolve conflicts, and work out problems with others. These are skills that will help you communicate calmly, even in stressful, emotionally charged situations.
具體描述
讀後感
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雖然作者說話有點囉瑣（講得特彆透徹），這本書應該作為”傾聽與講話“人生基本技能的說明書，從緣由到方法，從實踐到檢驗，無所不具，常看常新。
评分The alternative for being submissive or aggressive: assertion
评分非常好的心理學著作；有深厚的理論基礎，也有豐富的實踐~very insightful!
评分Good for people who need to learn communication skills in America
评分關於Listening的章節收益良多。
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