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Managing Public Disputes 在线电子书 pdf 下载 txt下载 epub 下载 mobi 下载 2024

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Carpenter, Susan L./ Kennedy, William J. 作者

John Wiley & Sons Inc

译者

2001-8 出版日期

320 页数

361.00元价格

Pap

丛书系列

9780787957421 图书编码

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发表于2024-10-04

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Managing Public Disputes 在线电子书 epub 下载 mobi 下载 pdf 下载 txt 下载 2024

Managing Public Disputes 在线电子书 pdf 下载 txt下载 epub 下载 mobi 下载 2024

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For more than a decade, "Managing Public Disputes" has been the first choice, hands-on guide for managers, offering useful instructions for handling a wide range of large and small public controversies from the national to the community level. It includes: ten proven principles for managing conflict; a comprehensive framework with step-by-step procedures for creating productive outcomes; seven illustrative case examples; detailed advice on effective methods for collecting information, conducting interviews, and analyzing a conflict situation; suggestions for handling special problems such as reluctant participants, keeping people at the negotiation table, and handling situations where emotions are running high; and eight tasks targeted for designing an overall strategy for managing public disputes.

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