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Developments in the Call Centre Industry 在线电子书 pdf 下载 txt下载 epub 下载 mobi 下载 2024

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Burgess, John (EDT)/ Connell, Julia (EDT) 作者

Routledge

译者

2006-6 出版日期

208 页数

$ 192.10 价格

HRD

丛书系列

9780415357029 图书编码

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Developments in the Call Centre Industry 在线电子书 epub 下载 mobi 下载 pdf 下载 txt 下载 2024

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Over the past ten years, there has been a massive growth in call centres worldwide. These centres are said to represent the most dynamic growth area in white-collar employment internationally since the mid 1990s. Yet, the footloose and global nature of the industry means that jobs will always be susceptible to outsourced operations, ICT developments, public sector subsidization of business restructuring and re-location, and cheaper operations elsewhere. This book conducts a thorough analysis of this modern phenomenon.

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