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In today's fast-paced networked economy, professionals must work harder than ever to maintain and improve their business skills and knowledge. But technical mastery of one's discipline is not enough, assert world-renowned professional advisors David H. Maister, Charles H. Green, and Robert M. Galford. The key to professional success, they argue, is the ability to earn the trust and confidence of clients. To demonstrate the paramount importance of trust, the authors use anecdotes, experiences, and examples -- successes and mistakes, their own and others' -- to great effect. The result is an immensely readable book that will be welcomed by the inexperienced advisor and the most seasoned expert alike.
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用户评价
语言朴实，内容真实。用一些非常真诚的方法去对待客户，开发维护一段互相共赢的关系。也非常实用于人生中去树立导师形象，怎么有方法的训练自己的行为举止。
评分道出了咨询的真谛，充满了各种实践技巧
评分关于建立和维系人际关系的一本书，非常受用，适合当作工具书反复翻阅。Basic skills of a trusted advisor: earning trust; giving advice effective; building relationships. Essential elements that engender trust: credibility; reliability; intimacy; a low-level of self-orientation.
评分我在专业上的导师
评分语言朴实，内容真实。用一些非常真诚的方法去对待客户，开发维护一段互相共赢的关系。也非常实用于人生中去树立导师形象，怎么有方法的训练自己的行为举止。
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