Why is it so hard to make lasting changes in our companies, in our communities, and in our own lives?
The primary obstacle is a conflict that’s built into our brains, say Chip and Dan Heath, authors of the critically acclaimed bestseller Made to Stick . Psychologists have discovered that our minds are ruled by two different systems—the rational mind and the emotional mind—that compete for control. The rational mind wants a great beach body; the emotional mind wants that Oreo cookie. The rational mind wants to change something at work; the emotional mind loves the comfort of the existing routine. This tension can doom a change effort—but if it is overcome, change can come quickly.
In Switch, the Heaths show how everyday people—employees and managers, parents and nurses—have united both minds and, as a result, achieved dramatic results:
● The lowly medical interns who managed to defeat an entrenched, decades-old medical practice that was endangering patients.
● The home-organizing guru who developed a simple technique for overcoming the dread of housekeeping.
● The manager who transformed a lackadaisical customer-support team into service zealots by removing a standard tool of customer service
In a compelling, story-driven narrative, the Heaths bring together decades of counterintuitive research in psychology, sociology, and other fields to shed new light on how we can effect transformative change. Switch shows that successful changes follow a pattern, a pattern you can use to make the changes that matter to you, whether your interest is in changing the world or changing your waistline.
Chip Heath is a Professor of Organizational Behavior in the Graduate School of Business at Stanford University. His research examines why certain ideas - ranging from urban legends to folk medical cures, from Chicken Soup for the Soul stories to business strategy myths - survive and prosper in the social marketplace of ideas. His research has appeared in a variety of academic journals, and popular accounts of his research have appeared in Scientific American, the Financial Times, the Washington Post, BusinessWeek, Psychology Today, and Vanity Fair. He lives in Los Gatos, California. Dan Heath is a consultant at Duke Corporate Education, one of the world's top providers of executive education. Prior to joining Duke, he was a researcher at Harvard Business School, writing 10 cases on entrepreneurship that are used in business school programmes. Heath is also the co-founder of Thinkwell, a…
在生活或工作中,你有没有遇到一些难题,产生了想要改变自己现状的想法呢? 比如:当自己在面对上级布置的工作时,会习惯性拖延,总会踩着截止时间点,交一份让自己不太满意的报告。从上级办公室走出来后,你边摸摸因心虚而有些发烫的脸颊,边告诫自己:下次一定要早些开始,不...
评分 评分在生活或工作中,你有没有遇到一些难题,产生了想要改变自己现状的想法呢? 比如:当自己在面对上级布置的工作时,会习惯性拖延,总会踩着截止时间点,交一份让自己不太满意的报告。从上级办公室走出来后,你边摸摸因心虚而有些发烫的脸颊,边告诫自己:下次一定要早些开始,不...
评分1、查看“后台驻留习惯” 上面的图是一个背包的小人,像杂耍的小丑一样在表演抛球。想象一下,你就是那个小丑,每天出门背着一个包,那包代表你内心深处的一些长期让你担忧焦虑的事情,比如买房的经济压力,对自己能力不自信的无助,对不确定的未来的恐惧等等。这些恐惧和焦虑...
评分大纲和结论: 如何改变? 1)给骑象人提供方向 a. 寻找闪光点 b. 复制成功案例 c. 指出目的地 d. 勾勒关键性步骤 2)让大象动起来 a. 找到感觉 b. 寻求认同感 c. 给自己人以信心 d. 建立身份感 e. ...
Packed with real-life examples. Interesting theorization of how to initiate a change.
评分六颗星!实用,推荐想要改变自己做事方式或者在松散结构自底向上组织中产生影响力的人阅读。准备读二遍。
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