Tony Hsieh(谢家华) - CEO of Zappos.com
ceo@zappos.com
twitter.com/zappos
Tony Hsieh became involved with Zappos as an advisor and investor in 1999, about two months after the company was founded. He eventually joined Zappos full time in 2000. Under his leadership, Zappos has grown gross merchandise sales from $1.6M in 2000 to over $1 billion in 2008 by focusing relentlessly on customer service.
http://www.deliveringhappinessbook.com/
The visionary CEO of Zappos explains how an emphasis on corporate culture can lead to unprecedented success.
Pay new employees $2000 to quit. Make customer service the entire company, not just a department. Focus on company culture as the #1 priority. Apply research from the science of happiness to running a business. Help employees grow both personally and professionally. Seek to change the world. Oh, and make money too.
Sound crazy? It's all standard operating procedure at Zappos.com, the online retailer that's doing over $1 billion in gross merchandise sales every year.
In 1999, Tony Hsieh (pronounced Shay) sold LinkExchange, the company he co-founded, to Microsoft for $265 million. He then joined Zappos as an adviser and investor, and eventually became CEO.
In 2009, Zappos was listed as one of Fortune magazine's top 25 companies to work for, and was acquired by Amazon later that year in a deal valued at over $1.2 billion on the day of closing.
In his first book, Tony shares the different business lessons he learned in life, from a lemonade stand and pizza business through LinkExchange, Zappos, and more. Ultimately, he shows how using happiness as a framework can produce profits, passion, and purpose both in business and in life.
via
http://www.amazon.com/Delivering-Happiness-Tony-Hsieh/dp/0446563048
《三双鞋》(Delivering Happiness)这本书中英文两个版本我都读了,很感动,所以想说点什么。 原本是想了解电子商务的传奇Zappos的历史,读了以后却发现有关商业的东西倒是其次的了。 这是谢家华的个人传记,有大部分关于Zappos的历史,因为那是他倾注心血的企业。创业过的...
评分如果你想创业,那么你必须看这本书,作者很详细的告诉你创业的经历,成功的地方,失败的地方,需要的资源,做事的方式。 如果你想寻找一份理想的工作,也推荐你看这本书,他可以告诉你理想的工作是什么样子的。 看完这本书,我联想到很多公司的影子,第一位的是我服务过的腾讯...
评分前一阵子,圈儿里不少朋友都在看这本书,豆瓣上的评价也很高,加之出版社在各平台上的宣传攻势,于是不能免俗也买本看看。 豆瓣上有人说,书中所讲的运营模式、经验理念虽然靠谱,也确实是真知灼见,但知易行难,并不是每个企业都能借鉴、施行的。真是这样吗?这更刺激了我的好...
评分本人是这本书的策划编辑,有些读者提出了一些问题,在此一并答复,希望我的答复能让大家释疑。 问题一.Zappos 老大 Tony Hsieh 的自传Delivering Happiness:A Path to Profits, Passion, and Purpose生生被国内翻译成《三双鞋:美捷步总裁谢家华自述》,咱们...
评分用户新增难做,维护老用户,增加复购现在显得越来越重要,下面4中策略可以有效提升复购率 ①搭建合理的会员体系:常见的做法如会员等级体系、会员尊享活动、积分换购、会员成长体系等等。 ②商品拥有权和消费权分离:最有效的用户忠诚就是质押,为用户有东西在你手里,又为了避...
论写作水平,真的跟畅销的记者写的书差的有点远。但是论故事和创业经历,值得一读。
评分对高分表示不解。。。
评分这是我十多年来读过最好的书,也许是因为我也在创业的途中。我在想中国的文化那么早熟但是为什么现在中国人的心智为什么这么不成熟,外国二十岁就有我们三十甚至四十岁的水平,大家的聪明才智,精力是不是都用在了考试上了吧,用在升官拍马屁,尔虞我诈,吃吃喝喝,考tofel,gre了吧,等我们三四十岁时已经无力改变什么了。我们是什么都不相信除了名利,我们的成长和环境是不是有问题。
评分Audiobook下载:百度云网盘。美籍华裔Zappos CEO创业经,值得多听几遍。听完只觉得一个公司的企业文化实在是很重要,是否以人为本得人心留人是最重要的。”I wanna work for a great company“。
评分For an individual, character is the destiny; for an organization, culture is the destiny
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