第1章 理论
1.1 BPM的发展历史 .........................................................................................................................1
1.2 BPM的相关标准介绍 ..................................................................................................................4
1.3 BPM的生命周期 ..........................................................................................................................7
1.3.1 广义生命周期 ..................................................................................................................7
1.3.2 狭义生命周期 ..................................................................................................................8
1.4 BPM的未来趋势 ..........................................................................................................................8
1.4.1 敏捷化 ..............................................................................................................................8
1.4.2 智慧化 ..............................................................................................................................9
1.4.3 社区化 ..............................................................................................................................9
1.4.4 移动化 ............................................................................................................................10
1.4.5 虚拟化 ............................................................................................................................10
1.5 IBM BPM产品架构介绍............................................................................................................10
1.6 BPM和企业业务框架（EA）的关系 .......................................................................................14
1.6.1 纵向 ...............................................................................................................................15
1.6.2 横向 ...............................................................................................................................16
1.6.3 环向 ...............................................................................................................................17
第2章 IBM BPM项目开发方法论
2.1 BPM项目实施和其他项目实施的主要区别 ............................................................................19
2.2 BPM“粗粒度”开发的基本原则 ............................................................................................21
2.3 BPM项目开发的范围和步骤 ....................................................................................................22
2.3.1 一份BPM项目实施的调查报告 ....................................................................................22
2.3.2 明确BPM项目的范围 ....................................................................................................23
2.3.3 BPM项目实施的顺序 ....................................................................................................24
2.4 搭建流程平台的步骤和开发原则.............................................................................................25
2.4.1 人工工作流平台开发的内容 ........................................................................................25
2.4.2 人工工作流程的开发原则 ............................................................................................26
2.4.3 建立流程平台的“流程模板库” ................................................................................28
2.4.4 流程平台的对外接口 ....................................................................................................28
2.4.5 建立统一的人工任务分配策略模块 ............................................................................29
2.4.6 建立统一的人工任务列表 ............................................................................................29
2.5 具体流程的开发步骤和开发原则.............................................................................................30
2.5.1 定义流程的业务数据结构 ............................................................................................31
2.5.2 定义泳道并定义路由逻辑（画流程图） ....................................................................31
2.5.3 流程的路由逻辑 ............................................................................................................31
2.5.4 指定环节的属性并指定环节的执行角色以及任务分配规则 ....................................32
2.5.5 表单和表单逻辑 ............................................................................................................34
2.5.6 给出流程监控的绩效指标 ............................................................................................35
2.5.7 流程回放 ........................................................................................................................35
第3章 流程梳理和设计
3.1 流程梳理方法介绍.....................................................................................................................36
3.1.1 流程体系框架介绍 ........................................................................................................36
3.1.2 流程分级介绍 ................................................................................................................38
3.1.3 流程的定义方法 ............................................................................................................38
3.1.4 流程的合并归类及优化 ................................................................................................40
3.2 BPM流程设计 ............................................................................................................................41
3.2.1 流程的设计 ....................................................................................................................42
3.2.2 如何转换业务需求 ........................................................................................................42
3.2.3 BPMN规范 .....................................................................................................................42
3.2.4 流程流转模式 ................................................................................................................45
3.2.5 任务指派 ........................................................................................................................46
3.2.6 表单 ...............................................................................................................................47
3.2.7 服务接口 ........................................................................................................................49
3.2.8 规则 ...............................................................................................................................51
3.2.9 KPI定义 ..........................................................................................................................51
3.2.10 Process Portal ................................................................................................................52
3.2.11 流程设计基本规范 ......................................................................................................53
第4章 BPM开发基础及进阶
4.1 开发基础....................................................................................................................................55
4.1.1 环境配置 ........................................................................................................................56
4.1.2 一阶段建模 ....................................................................................................................57
4.1.3 二阶段开发 ....................................................................................................................70
4.1.4 部署上线 ........................................................................................................................81
4.2 服务器端JavaScript编程 ............................................................................................................82
4.3 任务分配....................................................................................................................................83
4.4 IBPM中的用户组 .......................................................................................................................83
4.4.1 安全组（Security Group） ............................................................................................83
4.4.2 团队管理者组（Team Manager Group） .....................................................................84
4.4.3 参与者组（Participant Group） ....................................................................................85
4.4.4 团队（Team）................................................................................................................88
4.5 基于参与者组的流程任务分配.................................................................................................91
4.5.1 定义任务分配 ................................................................................................................91
4.5.2 运行时设置和管理任务分配 ........................................................................................93
4.6 基于团队的流程任务分配.........................................................................................................96
4.6.1 定义任务分配 ................................................................................................................96
4.6.2 运行时设置和管理任务分配 ........................................................................................97
4.7 任务分配的一般模式及在IBPM中的实现 ...............................................................................98
4.8 Coach进阶 .................................................................................................................................99
4.8.1 Coach视图 ......................................................................................................................99
4.8.2 如何动态地修改Coach视图的行为 ............................................................................102
4.8.3 如何在Coach视图中调用后台服务 ............................................................................106
4.8.4 常用的Coach使用模式 ................................................................................................110
4.9 理解与运用UCA及其关联消息事件 ......................................................................................122
4.9.1 新建UCA ......................................................................................................................122
4.9.2 创建事件处理流程 ......................................................................................................125
4.9.3 实验：使用“立即运行”触发该UCA并检测事件处理流程能否被正确触发 ......128
4.9.4 创建系统服务以调用该UCA ......................................................................................129
4.10 Portal的客户化定制 ...............................................................................................................132
4.10.1 Process Portal 的功能 .................................................................................................132
4.10.2 设计不一样的Process Portal ......................................................................................132
4.10.3 定制化工具 ................................................................................................................132
4.10.4 Process Portal的定制化 ..............................................................................................133
4.11 使用 IBM BPM REST API 管理业务流程 ............................................................................140
4.11.1 REST介绍 ...................................................................................................................140
4.11.2 基本概念 ....................................................................................................................141
4.11.3 REST API实战篇 ........................................................................................................144
4.11.4 REST API 使用注意事项 ...........................................................................................157
4.11.5 REST API 安全 ...........................................................................................................158
4.12 系统集成——Web Service ....................................................................................................159
4.12.1 Web Service概述 ........................................................................................................159
4.12.2 出站Web Service（Outbound Web Service） ...........................................................160
4.12.3 Web Service集成控件 ................................................................................................162
4.12.4 Call Web Service via SOAP ........................................................................................174
4.12.5 入站Web Service（Inbound Web Service） ..............................................................177
4.12.6 参考资料 ....................................................................................................................180
4.13 可重用资产介绍.....................................................................................................................181
4.13.1 会签、动态加减签 ....................................................................................................181
4.13.2 代理 ............................................................................................................................191
4.13.3 一个通用的Web组件的实现树 .................................................................................195
4.13.4 任务自由跳转 ............................................................................................................205
4.14 流程开发中的错误处理.........................................................................................................206
4.14.1 BPD中的异常处理 .....................................................................................................206
4.14.2 服务中的异常处理 ....................................................................................................208
4.15 BPM开发、运维的注意事项及最佳实践 ............................................................................209
4.15.1 应用开发中的注意事项 ............................................................................................209
4.15.2 运行时性能调优 ........................................................................................................212
4.16 业务运维的注意事项.............................................................................................................215
4.16.1 通过流程管理控制台（Process Admin Console）监控 ..........................................215
4.16.2 通过流程监视器（Process Inspector）搜索流程实例 ............................................217
4.16.3 通过流程监视器对失败的流程实例中的错误和故障进行故障诊断 ....................217
4.16.4 在流程服务器（Process Server）上部署新版本快照时参与者组的映射关系 .....218
4.16.5 迁移现行数据 ............................................................................................................218
4.16.6 定期清除（Housekeeping） .....................................................................................218
4.16.7 管理员干预 ................................................................................................................219
4.17 Runtime Monitoring——IT运维注意事项 ............................................................................220
4.17.1 如何保证系统的健壮性 ............................................................................................220
4.17.2 环境备份 ....................................................................................................................221
4.17.3 更新 Process Portal 任务索引 ....................................................................................221
4.18 BPM产品的迁移与升级 ........................................................................................................221
4.18.1 概述 ............................................................................................................................221
4.18.2 运行时迁移 ................................................................................................................222
4.18.3 应用程序迁移 ............................................................................................................224
4.18.4 Artifacts迁移 ...............................................................................................................226
4.18.5 迁移路线图 ................................................................................................................227
4.19 BPM的高可用性 ....................................................................................................................228
4.19.1 高可用性的概念 ........................................................................................................228
4.19.2 高可用性的原理 ........................................................................................................229
4.19.3 BPM高可用性架构 ....................................................................................................231
第5章 BPM的管控方法论
5.1 BPM能力模型 ..........................................................................................................................233
5.2 开启业务流程管理之路...........................................................................................................234
5.2.1 企业业务流程管理之路 ..............................................................................................235
5.2.2 企业采用BPM所遇到的各种问题 ..............................................................................236
5.2.3 企业价值链分析 ..........................................................................................................238
5.2.4 成功实施第一个业务流程项目 ..................................................................................241
5.2.5 实现从单个BPM项目到BPM流程平台的转变 .........................................................243
5.3 建立企业级流程管控（Governance）机制 ...........................................................................243
5.3.1 业务流程管控的基本框架 ..........................................................................................244
5.3.2 业务流程管控机制的几个重要方面 ..........................................................................245
5.3.3 BPM管控机制的操作模型 ..........................................................................................246
5.4 建立BPM卓越中心 ..................................................................................................................248
5.4.1 为什么需要BPM卓越中心 ..........................................................................................248
5.4.2 BPM卓越中心的三个关键领域 ..................................................................................248
5.4.3 战略 ..............................................................................................................................248
5.4.4 交付（Delivery） ........................................................................................................252
5.4.5 共享平台 ......................................................................................................................257
附录 成功实施BPM项目的十一个习惯
从流程改善开始的可靠步骤............................................................................................................260
导言...................................................................................................................................................260
成功项目/交付 .................................................................................................................................261
提高BPM团队的竞争力 ...................................................................................................................265
在整个企业内利用 BPM ..................................................................................................................267
那么下一步是什么？........................................................................................................................271
重述BPM计划取得圆满成功的十一种习惯 ...................................................................................272
为什么选择 IBM 的 BPM？.............................................................................................................273
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