Never Split the Difference

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A 24 year veteran of the FBI, Chris Voss is one of the preeminent practitioners and professors of negotiating skills in the world. He is the founder and principal of The Black Swan Group, a consulting firm that provides training and advises Fortune 500 companies through complex negotiations. Voss has taught for many business schools, including the University of Southern California's Marshall School of Business, Georgetown University's McDonough School of Business, Harvard University, MIT's Sloan School of Management, and Northwestern University's Kellogg School of Management, among others.

出版者:HarperBusiness
作者:Chris Voss
出品人:
页数:288
译者:
出版时间:2016-5-17
价格:USD 28.99
装帧:Hardcover
isbn号码:9780062407801
丛书系列:
图书标签:
  • 谈判 
  • 沟通 
  • 心理学 
  • 英文原版 
  • 社会学 
  • 心理 
  • 商业 
  • 职业 
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A former international hostage negotiator for the FBI offers a new, field-tested approach to high-stakes negotiations—whether in the boardroom or at home.

After a stint policing the rough streets of Kansas City, Missouri, Chris Voss joined the FBI, where his career as a hostage negotiator brought him face-to-face with a range of criminals, including bank robbers and terrorists. Reaching the pinnacle of his profession, he became the FBI’s lead international kidnapping negotiator. Never Split the Difference takes you inside the world of high-stakes negotiations and into Voss’s head, revealing the skills that helped him and his colleagues succeed where it mattered most: saving lives. In this practical guide, he shares the nine effective principles—counterintuitive tactics and strategies—you too can use to become more persuasive in both your professional and personal life.

Life is a series of negotiations you should be prepared for: buying a car, negotiating a salary, buying a home, renegotiating rent, deliberating with your partner. Taking emotional intelligence and intuition to the next level, Never Split the Difference gives you the competitive edge in any discussion.

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读后感

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记得从前读《三国演义》感觉其中最为精彩的情节莫过于诸葛亮舌战群儒那一段。且看孔明手持羽扇与东吴一干谋士激烈辩论,直说的众人哑口无言,最终使刘备连吴抗曹一事达成了协议。说起来当时与诸葛亮辩论的东吴谋士也都是赫赫有名有头有脸的人,若论满腹经纶估计也不比这诸葛亮...  

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记得从前读《三国演义》感觉其中最为精彩的情节莫过于诸葛亮舌战群儒那一段。且看孔明手持羽扇与东吴一干谋士激烈辩论,直说的众人哑口无言,最终使刘备连吴抗曹一事达成了协议。说起来当时与诸葛亮辩论的东吴谋士也都是赫赫有名有头有脸的人,若论满腹经纶估计也不比这诸葛亮...  

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语言,是一门艺术。文字、说话,是语言的一种表现形式。 谈话,看似简单,却是一场博弈。大到刑事案件,小到我们的日常生活。谈话技巧,可能很多人觉得自己用不上。我又不是什么重要人物,也没有什么重大事件发生,不就是说个话嘛,和朋友不用在意,和领导我就少说。这看上去没...  

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生活中危机重重,竞争林立,如何让自己时时保持着化险为夷的状态,是一件并不容易的事情。如果我们做到了这一点,至少可以洞察蛛丝马迹,掌握行动先机。《掌控谈话》以FBI谈判专家的视角,向我们提示了人际交往中的他人一点一滴、一言一行,都可以成为自己弯道赛出的砝码。 让...  

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用户评价

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最有意思的谈判书,长年在Amazon的畅销榜上。最主要的原则两个,1)仔细倾听,从对手那里获取尽量多的信息,并让对方感到被理解;2)把谈判设想成problem solving,让对方帮你解决问题,多问开放式问题。

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超级好!路上听有声书还常常停下来录下自己的感悟,简直想再买本纸质版。作者的实例都很有意思,引用很多behavioral和psychological的原理所以让我觉得非常好理解。

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小到和男朋友决定今晚吃什么,大到和老板提议涨薪升职,都是negotiation的练习场所啊 (已猝

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The only book on negation you’ll need to read 在谈判前一天晚上抱着的佛脚 and it totally worked!

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3.5. 虽然作者有强调reputation的重要跟negotiation只是为了合作,但是有些点例如setting anchoring point这点感觉其实是manipulation,并没有给出任何moral justification, 觉得这个跟前面两个是矛盾的(在正常的情况下,如果是以尊重为前提的会谈并不应该去操纵对方,当然人质谈判是另一回事了...)

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