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Managing the Guest Experience in Hospitality 在线电子书 pdf 下载 txt下载 epub 下载 mobi 下载 2024

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Robert Ford 作者

Thomson Delmar Learning

译者

1999-12-13 出版日期

432 页数

USD 68.95 价格

Paperback

丛书系列

9780766814158 图书编码

Managing the Guest Experience in Hospitality 在线电子书图书标签: 酒店管理旅游 hospitality disney

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Managing the Guest Experience in Hospitality 在线电子书 epub 下载 mobi 下载 pdf 下载 txt 下载 2024

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Managing the Guest Experience in Hospitality 在线电子书 pdf 下载 txt下载 epub 下载 mobi 在线电子书下载

Managing the Guest Experience in Hospitality 在线电子书图书描述

This book is organized around the 14 "Service Principles" with a chapter dedicated to each. The most recent research is integrated throughout to support each principle and each chapter provides "Exemplars of Excellent Service". A "Moment of Truth" feature interspersed throughout the book provides an open-ended guest service vinette and allows the reader to provide an appropriate response or analysis of the situation that reflects an understanding of the principle being covered. A "Lessons Learned" section at the end of each chapter provides both practitioners and students with a review of the material quickly, in a useful, applied way.

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