Managing the Guest Experience in Hospitality 在線電子書 圖書標籤: 酒店管理 旅遊 hospitality disney
發表於2024-08-20
Managing the Guest Experience in Hospitality 在線電子書 pdf 下載 txt下載 epub 下載 mobi 下載 2024
This book is organized around the 14 "Service Principles" with a chapter dedicated to each. The most recent research is integrated throughout to support each principle and each chapter provides "Exemplars of Excellent Service". A "Moment of Truth" feature interspersed throughout the book provides an open-ended guest service vinette and allows the reader to provide an appropriate response or analysis of the situation that reflects an understanding of the principle being covered. A "Lessons Learned" section at the end of each chapter provides both practitioners and students with a review of the material quickly, in a useful, applied way.
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Managing the Guest Experience in Hospitality 在線電子書 pdf 下載 txt下載 epub 下載 mobi 下載 2024