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Managing the Guest Experience in Hospitality 在線電子書 pdf 下載 txt下載 epub 下載 mobi 下載 2024

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Robert Ford 作者

Thomson Delmar Learning

譯者

1999-12-13 出版日期

432 頁數

USD 68.95 價格

Paperback

叢書系列

9780766814158 圖書編碼

Managing the Guest Experience in Hospitality 在線電子書圖書標籤: 酒店管理旅遊 hospitality disney

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發表於2024-08-20

Managing the Guest Experience in Hospitality 在線電子書 epub 下載 mobi 下載 pdf 下載 txt 下載 2024

Managing the Guest Experience in Hospitality 在線電子書 epub 下載 pdf 下載 mobi 下載 txt 下載 2024

Managing the Guest Experience in Hospitality 在線電子書 pdf 下載 txt下載 epub 下載 mobi 下載 2024

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Managing the Guest Experience in Hospitality 在線電子書 pdf 下載 txt下載 epub 下載 mobi 在線電子書下載

Managing the Guest Experience in Hospitality 在線電子書圖書描述

This book is organized around the 14 "Service Principles" with a chapter dedicated to each. The most recent research is integrated throughout to support each principle and each chapter provides "Exemplars of Excellent Service". A "Moment of Truth" feature interspersed throughout the book provides an open-ended guest service vinette and allows the reader to provide an appropriate response or analysis of the situation that reflects an understanding of the principle being covered. A "Lessons Learned" section at the end of each chapter provides both practitioners and students with a review of the material quickly, in a useful, applied way.

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